Everything you should expect and more!
Connections Housing offers all the typical reservation services you would expect such as online access to real time inventory, unlimited room types, dedicated room blocks, sub-block management, flexible pricing structures as well as standard and customized housing reports, 24 hours a day, 7 days a week.
What truly sets us apart is the proactive service approach provided by our staff coupled with Passkey's cutting edge, web-based technology that gives us the flexibility needed to quickly customize our service offerings to most effectively meet your specific needs.
As a result you will find a streamlined reservation management process that covers all the bases:
- Seamless attendee registration and housing experience
- Personalized account and attendee management from pre-planning to post event evaluation
- Comprenhensive room block management
- Proactive sub-block management
- VIP and Staff room block management
- Cancel/replace capabilities allowing us to continue selling rooms cancelled by guests through the event
- Reservation acknowledgements for new, modified or cancelled reservations, customized with event graphics, logos and/or other marketing messages
- Exceptional customer service guaranteed through weekly face-to-face meetings between the Account Manager and the reservation team assigned to your event
- Error-free, automated reservation data downloads direct to hotel's central reservation system eliminating human error, improved forecasting, saving time and extending the booking window for official room blocks, plus hotel issued confirmation numbers for all reservations!
- Post cut-off audits of all hotel reservation lists to maintain 100% accuracy and avoid any attendee reservation issues upon arrival