State-of-the-Art Technology with Superior Hospitality
When you partner with Connections Housing you have the assurance of knowing your event is supported by the world's leading web-based reservation system and state-of-the-art technology. However, where Connections Housing excels is in our support services.
In our full service Contact Care Centers each call is answered by a seasoned, courteous, professional team member who is completely well versed on your meeting or event. You will have peace of mind knowing that each attendee will receive the assistance they need, complete with superior hospitality.
One Call Does It All
When a Connections Housing representative answers a call, your attendees will be able to make a new reservation, cancel or change a reservation. Our representatives have full access to all reservations, including those previously made online, so they can quickly and easily take care of any request. No transferred calls or different departments. No extended hold times, just quick, efficient and professional service.
A Full Roster of Support Services
In addition to in-bound call services, the Connections Housing Contact Care Center staff provides a full roster of additional support services which include:
- Accurate data entry of all reservations made via fax, email and regular mail within 24 hours of receipt
- Personal follow-up calls to assist attendees who submit incomplete reservation forms
- Complete event, hotel and destination information
- Customized reservation acknowledgements
Cutting Edge Technology
Connections Housing utilizes a 100% digital voice IP telephone system which can provide:
- Event specific toll-free numbers
- Customized greetings and on-hold messaging
- Complete Call Center telephone data reporting
- Access to 24 hour reservation assistance
We know that our Customer Contact Care Centers are often the first and last point of contact with your attendees. We carefully monitor the performance of our staff and provide continual updates and education on your event to ensure that our performance reflects our mutual standards of excellence.