- COVID-19 cleaning and safety protocols

In response to COVID-19, hotels are implementing new standards for cleanliness and disinfection.

Below, you will find the latest official statements from individual hotel brands on what they are doing to make sure guests feel safe and at ease moving forward.

Click Here for more travel information regarding health and safety, from the U.S. Travel Association®.

Health and Safety

Commitment To Clean

Commitment To Clean

Our Commitment to You

Health and Sanitation Program

Hilton CleanStay

Global Care & Cleanliness Commitment

IHG's Clean Promise

Safety and Well Being Protocol

Commitment to Clean

Seven Point Safety Plan

Travel Advisory

Health and Safety

RLH Clean 2021

COVID-19 Response Plan

Sahara Cares

Sanitation Protocols

Reopening Protocol

Update on COVID-19 Situation

Health and Safety Policies

Our Commitment to Health and Safety

COVID-19 Update

Westgate Cares

Count on Us

Health and Disinfection Program

*Actual hotel accommodations and affiliated services are offered directly by the hotel property selected and that property is responsible for the condition and services at their hotel. Connections Housing bears no liability for actions or conditions within the sole control of the hotels.


Updated: August 19, 2021



For the well-being of our guests and team members, employees have been trained on cleaning and disinfectant techniques, including use of PPE, protocols for all surfaces and tracking cleaning schedules.

Caesars Entertainment takes great care across every resort, working closely with health experts and incorporating advice from the World Health Organization, the Centers for Disease Control, and the US Environmental Protection Agency.



  • Our resorts are cleaned and disinfected daily and throughout each shift.
  • Team members have been trained on proper cleaning and disinfecting procedures, as well as proper usage of PPE.
  • High touch items have been cleaned and disinfected between use.


  • Social distancing procedures are implemented across properties, including appropriate signage in queuing areas.
  • Casino floors, restaurants and other seated venues have reduced their capacities to allow for appropriate social distancing.


  • Masks to be worn in compliance with local guidelines.




  • Slot machines banks have been arranged to allow for proper social distancing.
  • Machines are disinfected regularly throughout the day.
  • Hand sanitizer stations are available near slot banks.


  • All guests participating in table games must wear masks.
  • Positions will be limited at each table to allow for appropriate social distancing.
    • Three players per blackjack / pai gow / carnival game table
    • Four players per roulette
    • Six players per craps table
  • Guests will not be able to congregate behind players at a gaming table.
  • Where possible, procedures have been adjusted to allow only dealers to touch cards.
  • High touch gaming items (dice, chips, etc.) will be routinely disinfected, and cards will be refreshed more frequently.
  • Dealers will provide hand sanitizer to every arriving player.


  • Chairs and tables in viewing area have been adjusted to allow for appropriate social distancing.
  • Hand sanitizer will be provided at betting stations.



  • Front desks have been arranged to allow for appropriate social distancing.
  • Queues have been marked to identify the appropriate distance between guests.
  • Hand sanitizer will be provided at the front desk.
  • Team members, including guest room attendants, will not enter occupied rooms.
  • Guest deliveries will be dropped off outside the guest room door.


  • Table configurations have been adjusted to allow for appropriate social distancing.
  • High touch items are cleaned and disinfected between guests, or replaced with disposable versions.
  • Hand sanitizer is provided at entrances, which guests are encouraged to use upon arrival.
  • Self-serve items, such as condiments, have been removed.
  • Refills will not be provided for self-supplied beverage containers.


  • Tables, chairs and barstools have been arranged to allow for appropriate social distancing.
  • Guests will be able to order from the bar in locations that provide appropriate social distancing from other guests.
  • Bartenders will provide hand sanitizer to every arriving customer.



  • Salons and spas will adjust schedules between clients to allow for time to clean and disinfect surfaces.
  • Exercise machines will be cleaned and disinfected between use.
  • Mobile fitness equipment (dumbbells, mats, etc.) has been removed.
  • Hand sanitizer is provided at entrances, which guests are encouraged to use upon arrival.


  • Cabanas and lounge chairs have been arranged to allow for appropriate social distancing.
  • Seating will be cleaned and disinfected between guest use.
  • Hand sanitizer will be provided throughout the area.


  • Queues have been marked to identify appropriate distance between guests.
  • Hand sanitizer will be provided throughout the area.


  • Capacity and loading have been modified to allow space between parties.
  • Ride Equipment, where applicable, has been cleaned and disinfected between guests.
  • Queues have been marked to identify proper distance between guests.

Choice Hotels

Commitment to Clean

Your well-being is top of mind for Choice Hotels and at our thousands of independently owned and operated locations. Guests may experience a growing variety of new and improved cleanliness protocols, products and communications at Choice-branded hotels.


Building on best practices

We’re building on our longstanding cleanliness protocols and enhancing the existing program with guidance developed in response to the pandemic, including recommendations related to deep cleaning, disinfecting, hygiene, and social distancing.

Housekeeping Upon Request

We’ve redesigned our housekeeping program* to promote an uninterrupted stay and give guests more options. Choice-branded hotels are providing housekeeping services upon request for shorter visits and after every third night during longer stays. Guests can call the front desk to request more frequent housekeeping or ask for additional towels, toiletries and linens when needed. *May not be available at all hotels.


Face coverings optional in common areas

Following the CDC’s latest updates to public health guidance for fully vaccinated individuals, Choice Hotels is no longer requiring the use of face coverings in hotel common areas. However, face covering requirements may vary by location as hotels continue to comply with state and local requirements, health ordinances and other regulations. We appreciate your support in helping to protect the safety of hotel guests, employees and visitors.


Heightened cleaning protocols

We’re providing guidance for heightened cleaning protocols for high-traffic areas such as the front desk, fitness centers and pools, as well as other high-touch surfaces throughout the hotel, using hospital-grade disinfectant approved by the U.S. Environmental Protection Agency to combat the spread of COVID-19.


Best-in-class cleanliness training

Every Choice-branded hotel will designate a “Commitment to Clean Captain,” each of whom will complete applicable best-in-class cleanliness training and will be responsible for incorporating the new protocols into their hotel's operations.


Ecolab resources and insights

Our complete approach to infection prevention includes a close association with Ecolab, who is helping ensure Choice-branded hotels have the right infection prevention programs and training in place to help prevent the spread of COVID-19. This includes a new online resource hub available to franchisees, featuring operational best practices, training and resources from Ecolab's industry-leading experts.


Personal Hand Sanitizer

Personal hand sanitizer is available at all Choice-branded hotels. This travel-size bottle may be provided to you at the front desk or in your room, and it’s yours to keep for your convenience and peace of mind.

Drury Hotels

OUR CLEAN + SAFE commitment

We are proud to partner with Ecolab Inc. – a global leader in hygiene and infection prevention solutions for the hospitality industry – to keep our guests and team members safe. In this collaborative effort, we use Ecolab products as part of enhanced cleaning and disinfecting procedures.

As a family-owned company, we pledge to provide the utmost care for you, while offering great value and consistency. Thank you for your trust and loyalty.

Travel Alert

If you are traveling to one of our hotels in a state with a required or recommended travel restriction in place, we recommend reviewing the state guidance of the destination. Information specific from each state can be found below:


We have updated our check-in process to reduce contact by removing the need for signatures and encouraging electronic payment.

social distancing

We encourage you to maintain a safe distance from one another.


Per CDC Guidelines, masks are optional for fully vaccinated guests unless otherwise required by state or local ordinance. Thank you for your cooperation & understanding.

travel clean®

Our team uses a detailed checklist to ensure all frequently touched areas in our hotels are clean and disinfected.

Our Amenities

breakfast, 5:30 kickback®

Offering a free hot breakfast and 5:30 Kickback is what you know us for, and that hasn’t changed. While some menu items may have changed, you can count on us to still provide a fresh and free hot breakfast and dinnertime snacks and drinks at our 5:30 Kickback. To help you stay safe, our teams are currently following local guidance. At locations where our self-serve buffet is open, a Food Service Ambassador is in place to maintain a clean, safe and professional self-serve dining area. Dining rooms are open as local guidance allows.

  • Breakfast hours: weekdays from 6-9:30 am and on weekends from 7-10 am.
  • 5:30 Kickback hours: every day from 5:30-7 pm

swimming pools & fitness centers

Our pools and fitness centers are open; however, they may have attendance limits or require advance reservations, which can be made once you arrive at the hotel.

Our Guestrooms


We want you to feel safe from check-in to check-out, and everywhere in between. To help you travel clean, we are using products approved by the CDC and EPA, and our housekeeping team has received additional cleanliness training focused on the disinfection of frequently touched areas in your room.

For your comfort and safety, we will provide housekeeping service every seven days. If you would like to request housekeeping service during your stay, please let us know while you’re making your reservation or visit the front desk upon arrival.

cleaning & disinfecting

  • Disinfect frequently touched areas throughout room. This includes all door handles and locks, light switches, telephone, remote control, faucet, alarm clock, tops of the furniture, and other items you may use such as the ice bucket and lid, hairdryer, hangers and iron.
  • Launder using CDC approved settings, including the use of chlorine bleach.

Meeting Rooms

Meeting rooms are set up following current local guidelines. All frequently touched areas, such as tables and audiovisual equipment, in the meeting space will be disinfected after each use. Table linens are laundered using CDC approved settings.

Our Sales team can provide guidance and additional details during the planning process. Contact us via email, and a member of our sales team will contact you within one business day.

Our Team

health & wellness

Drury team members are screened on a daily basis to ensure they are symptom-free. We enforce proper hand hygiene and are also providing our team with gloves and masks to protect themselves and you.

social distancing

We encourage our team to practice social distancing, too. This helps them to keep one another healthy, safe and ready to serve you.


We know that you are as excited as we are to welcome back travel, even if it looks a little different these days. We also understand that our guests’ expectations for cleaning and disinfection have changed. That’s why Hilton has partnered with RB, makers of Lysol® & Dettol®*, to help deliver an even cleaner stay for our guests with the creation of the Hilton CleanStay program.

Using the same quality brands you trust in your home, Hilton CleanStay builds on our already rigorous cleaning standards to provide complete peace of mind when you stay with any of Hilton’s 18 brands.

Our promise to you is to deliver the same level of reliable and friendly service you’d expect from Hilton, but with the added confidence of industry-leading hygiene practices created to keep you safe.


With over 200 years in the field of human health and hygiene product development, RB is driven by its purpose to protect, heal and nurture in a relentless pursuit of a cleaner and healthier world. Creators of the highest quality cleaning and wellness solutions, RB has a stable of the most trusted brands in over 190 countries, including trusted disinfectants like Lysol, Dettol, Sagrotan, Napisan, Muse and more.

RB is proud to build partnerships that put people first, and as part of the Hilton CleanStay Program, their premium products and health expertise help ensure a safe hotel experience for every guest.


Our housekeeping room protocol begins with our team removing all used items from the room such as bedding and towels. Next, the team performs a full clean of the room and bathroom including vacuuming the carpet, mopping floors and wiping down all surfaces with hospital-grade cleaners.

Then, using trusted products from Lysol*, Dettol*, Sagrotan*, or Napisan*, we do an additional disinfecting step for several surfaces in the room, including: all switches and electronic controls, handles and knobs, major bathroom surfaces and the remote control.

After the room is thoroughly cleaned, we replace the towels and make up the bed with freshly laundered linens. Finally, our housekeeping inspector verifies the room meets the CleanStay standards and places the Hilton CleanStay Room Seal with Lysol* protection over the door. Upon your arrival, you’ll have complete peace of mind that the room is clean and ready for your stay.


Travel on your terms with the Hilton Honors app. Check in, choose your room & skip the front desk with Digital Key, which provides access to your room key directly from your phone.

We encourage guests to use digital check-in and key for a Contactless Arrival experience. With the Hilton Honors app, you can check-in, choose your room, access your room with a Digital Key and check-out using your phone! This option is available at over 4,800 Hilton properties mainly in the US, UK, and Canada, with availability in other countries where local regulations allow. For those guests who do not have access to the digital technology, physical distancing measures will be in place directing guests on how to move through the in-person check-in and check-out process in a safe way.


For your comfort, we want your stay to be as undisturbed as possible. Guests are invited to tailor their housekeeping services to their comfort level. To schedule, simply call the front desk. Additional amenities such as linens and toiletries are available upon request, delivered in protective packaging and placed at the guest room door.

Of course, all guest rooms will be thoroughly cleaned and disinfected between guests.

Please note, all Asia Pacific properties will still have daily housekeeping, as well as Waldorf Astoria, Conrad, and LXR properties outside of the Americas. However, guests can adjust their frequency or opt-out of housekeeping by contacting the front desk.


Guests will find disinfecting stations with wipes and hand sanitizer available throughout our properties. Additionally, both public and Team Member areas are cleaned at scheduled intervals, including hourly maintenance of high-touch areas like elevators and bathrooms.

Each area is cleaned using approved commercial-grade products followed by additional disinfection using the approved Lysol*, Dettol*, Sagrotan*, or Napisan* products.


In accordance with CDC and WHO guidelines, we are requiring face coverings in all indoor public areas of all our hotels throughout the U.S., the Caribbean and Latin America, for guests and Team Members. Additionally, we continue to encourage the use of face coverings at our hotels throughout the rest of the world. We appreciate your understanding and look forward to serving you.

Due to the unique offerings of each of our hotels and resorts, please visit the local property’s website or call the front desk during your stay for specifics regarding the available amenities and updates to their scheduled hours. If an amenity is currently unavailable, we’ll make every effort to assist you in making other arrangements.


Relaxing over a meal or drink is an important part of your stay with us and ensuring that you can do so safely is our priority. You will notice some changes to our services, but we’re committed to offering the same great menus and social atmosphere you have come to expect from Hilton.

Changes to our hotel restaurant service include the spacing of tables and chairs to promote proper physical distancing between guests while maintaining our increased hygiene standards. Also, we’ll offer biodegradable, disposable dishware and flatware upon request. Grab & Go, pre-plated and individually portioned options may be offered as alternatives to open breakfast and buffet service. Where in-room dining is provided, contactless deliveries may replace rolling cart deliveries.

Also, we’re encouraging guests to take advantage of contactless food delivery by providing designated pick-up spots at each property.


To address safe group travel practices and evolve today’s event experience, Hilton EventReady with CleanStay is the next phase of Hilton CleanStay. The program expands on the elevated sanitation standards of the Hilton CleanStay program, addressing every touch point of the meeting experience.

Understanding the importance of flexibility, Hilton will work hand-in-hand with you to align on shared event objectives, providing flexible pricing, space options and contract terms, and the Hilton EventReady Playbook, which delivers expert guidance and curated resources for solutions.

To responsibly host meetings and events, Hilton Team Members will partner with you to achieve your event objectives while addressing both health and environmental concerns.

Each meeting and event experience is backed by Hilton hospitality from dedicated Team Members who aim to overdeliver on expectations from both the event professional and the attendees.

For more information on Hilton EventReady with CleanStay contact Local Hotel Team Member or your Hilton Worldwide Sales Representative.

Hyatt Announces Global Care & Cleanliness Commitment

Focusing on the safety and wellbeing of colleagues and guests during the COVID-19 pandemic and beyond, Hyatt’s commitment includes Global Biorisk Advisory Council accreditation, hotel-level sanitization specialists, and a working group of trusted medical and industry advisors

CHICAGO (April 29, 2020) – Guided by its purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt today announced a Global Care & Cleanliness Commitment to further enhance its operational guidance and resources around colleague and guest safety and peace of mind. The multi-layered commitment builds on Hyatt’s existing rigorous protocols and will include an accreditation process by the Global Biorisk Advisory Council (GBAC) at all hotels around the world, colleague training and support resources, and a cross-functional working group of medical experts and industry professionals that will contribute to various aspects of the hotel experience.

“The world as we knew it has been fundamentally changed by COVID-19 and when we are all ready to travel again, we want to make sure that every Hyatt colleague and guest feels confident that each aspect of our commitment is designed with their safety in mind, and that we’re putting their wellbeing first,” said Mark Hoplamazian, president and CEO, Hyatt. “To do this, we must critically examine the hotel experience from every vantage point – from our rooms and our lobbies to our spas and dining – bringing in the latest research, technology and innovation to make that happen. Hyatt’s Global Care & Cleanliness Commitment is an important expression of our purpose to care for people so they can be their best – now and in the future.”

Global Cleanliness Accreditation

Hyatt remains committed to providing safe and clean environments and upholding the highest standards of cleanliness for colleagues and guests at all hotels globally. In May 2020, Hyatt plans to introduce a GBAC STARTM accreditation through a performance-based cleaning, disinfection and infectious disease prevention program that will focus on establishing hotel environments that are sanitary, safe and healthy. GBAC is a division of ISSA, the worldwide cleaning industry association, and is composed of leaders in the area of microbial-pathogenic threat analysis and mitigation, designed specifically to deal with biological threats and real-time crises like the COVID-19 pandemic. Hyatt is the first hospitality brand to announce plans to commit to GBAC STARTM accreditation which will include detailed training at more than 900 Hyatt hotels worldwide. Hyatt intends to complement this with regular internal and third-party auditing.

Hotel-Level Sanitization Specialists

The wellbeing of colleagues is at the heart of Hyatt’s business and core to advancing care for guests and customers. In response to COVID-19, Hyatt is continuing to develop new work procedures and mandatory trainings in an effort to ensure safety for colleagues and guests. Daily colleague surveys will be introduced to measure colleague comfort, a hotel’s cleanliness, working order and customer service, enabling hotel leaders to address opportunities, make adjustments as necessary and meet colleagues’ needs in real time.

Further, as part of Hyatt’s Global Care & Cleanliness Commitment, by September 2020, every Hyatt hotel will have at least one person on property trained as Hygiene Manager who will be responsible for their hotel adhering to new operational guidance and protocols, some of which may include:

  • Colleague certification, trainings and recertification process for hygiene and cleanliness
  • Increased frequency of cleaning with hospital-grade disinfectants on all high-touch surfaces, guestrooms and shared spaces  
  • Implementation of enhanced food safety and hygiene protocols for restaurants, room service and group meetings and events
  • Prominently placed hand sanitizer stations throughout hotel public and employee areas and entrances
  • Exploring purification and sanitization device installation in an effort to ensure enhanced air quality
  • Protective masks and other equipment for hotel colleagues
  • Social distancing guidance in public areas across hotel properties

Cross-Functional Panel of Industry Experts and Professionals

At the onset of the COVID-19 crisis, Hyatt assembled a global cross-functional response team and engaged infectious diseases and occupational health experts to support efforts with COVID-19 research findings and information, which enabled Hyatt to promptly update detailed guidance to hotels and address specific needs and situations.

Hyatt continues to engage additional medical experts and leading industry professionals as part of its commitment. The goal of the working group will be to provide counsel on key areas of Hyatt’s business, challenging Hyatt to act even more holistically in this new environment. Topic areas and advisors in discussion include:

  • Health & Hygiene: Dr. Daniel Lucey, M.D., M.P.H., Infectious Diseases Professor, Georgetown University Medical Center; Fellow, Infectious Disease Society of America
  • Colleague Safety: Dr. Charles Yarborough, M.D., M.P.H., Preventive/Occupational Medicine Expert; affiliated with Johns Hopkins Department of Medicine and Johns Hopkins School of Public Health
  • Food & Beverage Safety: Dr. Elaine Black, Ph.D., Food Science and Microbiology, Ecolab
  • Travel Journey:
    • Julie Rath, Vice President, Customer Experience, Innovation and Delivery, American Airlines;
    • David Peckinpaugh, President, Maritz Global Events
  • Space Design: Tom Ito, FAIA, LEED® AP, Global Hospitality Leader, Principal, Gensler
  • Technology: Ahmad Ouri, Chief Executive Officer, Sonifi
  • Wellbeing: senior leadership from the Global Wellness Institute

“As a key part of our loyalty collaboration with Hyatt, we are committed to looking at the holistic experience of our customers with a special focus on their wellbeing,” said Julie Rath, vice president, customer experience, innovation and delivery American Airlines. “The benefit of this collaboration is that we can share insights from our enhancements to cleaning and protective procedures while applying best practices from Hyatt to elements of our operation.”

Additional COVID-19 relief efforts underway by Hyatt include The Hyatt Care Fund, a program designed to support colleagues with the most pressing financial needs due to COVID-19, through a series of coordinated efforts around the world. Impacted Hyatt colleagues in owned, managed and franchised hotels and in Hyatt’s corporate offices around the world are eligible to apply.

The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.

Hyatt's Global Care & Cleanliness Commitment

Guided by our purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt's Global Care & Cleanliness Commitment builds on our existing rigorous safety and cleanliness protocols and includes:

  • GBAC STAR™ cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels
  • Trained Hygiene & Wellbeing Leader or team at all locations, responsible for their hotel adhering to new operational protocols and training
  • Cross-functional panel of trusted medical and industry advisors—including experts from Cleveland Clinic—to help us fine-tune safety protocols and consider various aspects of the entire hotel experience.

Hyatt’s Global Care & Cleanliness Commitment is an important expression of our purpose to care for people so they can be their best—now and in the future. While we continue to evolve and enhance our safety and cleanliness protocols, here are some new measures you may see at Hyatt hotels worldwide:

Cleanliness and Safety, With You in Mind

Additional measures are being taken with a focus on your safety and peace of mind. Measures may include touch-free options, more frequent sanitization with hospital-grade disinfectants, and the use of electrostatic sprayers.

  • Sanitizer stations prominently placed throughout hotels
  • More frequent cleaning of public spaces and guestroom surfaces
  • GBAC STARTM accreditation, inclusive of detailed cleanliness training
  • Hygiene & Wellbeing Leader to help ensure new protocols are being met
  • Enhanced food safety and hygiene protocols
  • Colleague temperature checks may be required at Hyatt hotels, and guest temperature checks may be required at some locations in compliance with local government requirements and in light of local situations and practices
  • Removal of certain high-touch items from guestrooms

Distance Can't Stop Us From Caring

We remain committed to showing care for the wellbeing of our colleagues and guests in many ways, which may include revised capacity guidelines, face mask or covering requirements and appropriate personal protective equipment for colleagues, and more.

  • Guests may be required to wear face masks or coverings in hotel indoor public areas and when moving around in outdoor areas at Hyatt hotels globally, based on local or national mandates or guidance. For specific requirements, guests may visit our COVID-19 Travel Updates page COVID-19 Travel Updates page or contact the hotel directly.
  • Social distancing signage
  • Personal protective equipment, worn in accordance with local guidance
  • Elevator spacing and revised maximum capacity guidelines—elevators, fitness centers and more
  • Reconfiguration of meeting room set-ups
  • Knock-and-go contactless room service

Connect With Us Your Way

We're bringing flexibility and peace of mind to your stay, with digital amenities* that can help put you in control of how you connect with us.

  • Digital check-in and checkout
  • Digital key
  • In-room Chromecast
  • Curated meditations from Headspace
  • Grab-and-go meal ordering
  • Hotel stay bill

Safety and cleanliness procedures implemented at each hotel may be adjusted in consideration of local practices, government requirements and guidance, and the situation where the hotel is located.

For further information:

About Hyatt Hotels Corporation  

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a portfolio of 20 premier brands. As of December 31, 2019, the Company's portfolio included more than 900 hotel, all-inclusive, and wellness resort properties in 65 countries across six continents. The Company's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to attract and retain top employees, build relationships with guests and create value for shareholders. The Company's subsidiaries develop, own, operate, manage, franchise, license or provide services to hotels, resorts, branded residences, vacation ownership properties, and fitness and spa locations, including under the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination®Hyatt Regency®, Hyatt®, Hyatt Ziva, Hyatt Zilara, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, Joie de Vivre®Hyatt House®, Hyatt Place®, tommie™Hyatt Residence Club® and Exhale® brand names, and operates the World of Hyatt® loyalty program that provides distinct benefits and exclusive experiences to its valued members.

As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our hotel guests – by redefining cleanliness and supporting your wellbeing throughout your stay. We have expanded our commitment to cleanliness by:

  • Using new science-led protocols and service measures by enhancing the IHG Way of Clean
  • Partnering with industry leading experts Cleveland Clinic, Ecolab and Diversey
  • Launching a global IHG Clean Promise

These strengthened procedures are designed to give you greater confidence and hotel teams the protection needed.

Face coverings are required in all public spaces at our hotels in the Americas.

IHG Way of Clean

We have a long-standing commitment to rigorous cleaning procedures and launched our IHG Way of Clean program in 2015 – developed in partnership with Ecolab and Diversey – both world leaders in hygiene and cleaning technologies and services. This program is now being expanded with additional COVID-19 protocols and best practices – many of which are already in place – to reflect the advice of regional and global health authorities, including the World Health Organization, Centers for Disease Control & Prevention, European Centre for Disease Prevention and Control, and local public health authorities in markets around the world.

IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants, and guests can expect to see evolved procedures throughout the hotel, which may include:

  • Reception: Reduced contact at check-in, touchless transactions, front desk screens, sanitizer stations, sanitized key-cards, paperless check-out
  • Public Spaces and Facilities: Additional deep cleaning of high touch surfaces, social distancing, guidance to implement ‘last cleaned’ charts, and best practices for pools, fitness centers and lounges
  • Food & Beverage: New standards and service approach to buffets, banquets, room-service and catering
  • Guest Room: Reduction of in-room furnishings/high-touch items, new laundry protocols, use of electrostatic technology (at select hotels) and the addition of in-room IHG Clean Promise cards with cleaning procedures
  • Meetings and Events: Deep and more frequent cleaning of meeting and event spaces, access to ample hand sanitizer stations, socially-distanced seating and meeting room layout, guidance on management of guest flow, single-serve and pre-packaged meal options.

Supporting the Wellbeing of Guests and Colleagues

Enabling the personal wellbeing of guests and colleagues is key. IHG is working closely with a team of medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and incorporating appropriate measures to enhance guest confidence and trust in our cleanliness, hygiene and safety practices in this new environment, which may include:

  • Cleanliness information in hotels and on IHG’s booking channels
  • Social distancing operating procedures and signage
  • Guidance on the use of protective equipment as necessary by hotel colleagues
  • Updated colleague training and certification
  • Availability of individual guest amenity cleaning kits
  • Sanitizer stations at high-touch points throughout hotels

IHG Clean Promise

With updated IHG Way of Clean measures in place, we launched the IHG Clean Promise and from June 1, 2020, guests are reassured that:

Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn’t what you find when you check-in then we promise to make it right.

Commitment to Clean

As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our Marriott Cleanliness Council is redefining our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates.

When guests check into Marriott's hotels over the next few months, they will notice a number of additions to the company's regimen designed to set an even higher standard of cleanliness for the hotels. Specific area of focus include:

Face Coverings

To promote the health and safety of our communities, face coverings are required for guests and associates in all indoor public areas in North America, the Caribbean and Latin America.

Surface Areas and Public Spaces

In public spaces, the company has added to its already rigorous cleaning protocols, requiring that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guest rooms, Marriott has added to its detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants. The company will also be placing disinfecting wipes in each room for guests' personal use.

These new enhanced cleaning technologies including electrostatic sprayers to sanitize surfaces throughout the hotel. We are using air purifying systems that are effective against viruses in the air and on surfaces. Learn more about our partnership with Ecolab and their products.

Guest Contact

To help alleviate the risk of COVID-19 transmission through person-to-person contact, Marriott will be using signage in its lobbies to remind guests to maintain social distancing protocols and will remove or re-arrange furniture to allow more space for distancing. The company is planning to add partitions at front desks to provide an extra level of precaution for its guests and associates and is working with supply chain partners to make masks and gloves available to associates. You'll see more hand sanitizing stations around Marriott's hotels - near the entrances and front desks, elevator banks and fitness and meeting spaces.

Food Safety

At Marriott, food handlers and supervisors are trained on safe food preparation and service practices. The company's food and beverage operations are required to conduct self-inspection using its food safety standards as guidelines, and compliance is validated by independent audits. Marriott is also enhancing sanitation guidelines and training videos for associates that include hygiene and disinfecting practices. In addition, the company is modifying its operational practices for in-room dining and designing new approaches to buffets.

Less Contact. More Convenience.

These are unprecedented times, so we’re going to unprecedented lengths to welcome you safely. From check-in to check out, we’ve reimagined your stay with us to reduce contact and increase your comfort. These services are made easy through the Marriott Mobile App.

Radisson Hotels

Our hotels make your safety our top priority

Whether you’re traveling for work or leisure, we want you to leave home with the peace of mind that your health is our utmost concern. Our well-informed team has developed an extensive array of protocols and procedures to ensure you feel safe, secure, and well cared for during your stay. In response to COVID-19, we have implemented in-depth disinfecting and cleaning processes at every hotel in partnership with SGS, the world’s leading inspection, verification, testing, and certification company. Watch our cleaning and safety videos, and learn more about how our daily operations have been revised to guarantee you a clean and safe stay from check-in to check-out.

Face coverings

In light of the recent announcement by the Centers for Disease Control and Prevention (CDC), Radisson Hotel Group Americas (RHGA), in conjunction with guidance from the American Hotel and Lodging Association (AHLA) and their Safe Stay Guidelines, will no longer require guests who are fully vaccinated to wear face coverings or social distance at all hotels throughout the United States, Canada, Latin America, and the Caribbean.

We also will not require fully vaccinated hotel team members to wear face coverings. We will recommend team members continue to wear a mask when indoors and in direct contact with guests as a protective measure.

All hotels are also required to follow prevailing requirements in their region in accordance with all country, provincial, federal, state, local, tribal, or territorial laws, rules and regulations if different from this.

For children under the age of two or anyone who has trouble breathing, is unconscious, is incapacitated, or is otherwise unable to remove the mask without assistance, face masks are not mandated.

Safety protocols

Our cleanliness and disinfection procedures follow two different programs: a 20-step protocol for every hotel and a 10-step protocol for every meeting and event facility. We keep a close eye on all high-traffic and high-touch areas, such as communal spaces, and continuously disinfected. Our team’s increased training and protective equipment provide an additional layer of protection for guests and team members alike. Take a look at the detailed steps we’ve implemented so that you feel confident and secure during your hotel stay.

Our 20-step procedure

Through our partnership with SGS, we’ve designed extensive cleaning and safety protocols to disinfect our hotels and prioritize your health. Our team carefully manages all areas, from public spaces to guest rooms, with great attention to detail to achieve the highest standard of cleanliness.

We’re dedicated to hotel cleanliness

Our hotels are held to the highest standards of cleanliness with the help of Diversey and Ecolab, global hygiene and infection prevention solutions providers. Radisson Hotels Americas has partnered with these providers to design top-level cleaning and hygiene protocols that use patented technology designed for healthcare.

We also work with SGS to ensure that each certified hotel generally uses hospital-grade cleaning products and adheres to our extensive cleaning and disinfection procedures. Our team members show their dedication to your health by maintaining a safe environment in all areas, from your private guest room to our public corridors.

Guest room

Our team ensures high-touch areas and items are thoroughly disinfected daily and disinfected following every check-out. At the minimum, we focus on the following:

  • AC controller
  • Armchair armrests
  • Bathroom sink and taps
  • Coffee and tea facilities
  • Door handles
  • Furniture handles
  • Light switches and lamps
  • Minibars (locked)
  • Phone
  • Room accessories, such as irons and hair dryers
  • Safe
  • Shower control taps
  • Showerhead
  • Switches
  • Tabletops
  • Toilet seat, flush, splash wall, toilet brush
  • TV remote control

Reception and lobby

Our team has increased the frequency of disinfecting high-touch items and areas, like the reception and lobby areas. We also disinfect the reception counter and credit card machines after every use. Each room key card is disinfected before going to a new guest. At a minimum, we focus on the following:

  • Armchairs
  • Credit card machines
  • Door handles
  • Elevator buttons
  • Handrails
  • Pens
  • Room key cards
  • Tables
  • Telephones
  • Trash bins
  • Vending machine

Partnering with SGS

We’re proud to partner with SGS, a company that sets the global standard for inspection, verification, testing, and certification. SGS’s more than 94,000 employees across more than 2,600 offices and labs have helped us develop and execute a remarkable set of protocols to ensure the highest quality of cleanliness and disinfection in our hotels. All methods have been designed to comply with local requirements and recommendations while ensuring you’re well cared for during your visit. Our partnership also ensures that individual hotels that comply with these protocols receive an official label of cleanliness and disinfection, issued by SGS, upon completion of a comprehensive local audit.

Red Lion Hotels

The Safety & well-being of guests is a top priority

Now, as always, the safety and well-being of our guests are a top priority. Red Lion Hotels Corporation has provided guidance, tools, and recommendations to hotels on stringent cleanliness protocols designed to help you rest assured when you stay at RLH Corporation-branded hotels from coast to coast.

We have gathered best practices from industry sources and recommended guidelines set forth by the Center for Disease Control (CDC), World Health Organization (WHO), Public Health Agency of Canada (PHAC), leading hospitality trade associations such as the American Hotel & Lodging Association (AHLA) and the Asian American Hotel Owners Association (AAHOA), as well as highly-respected commercial cleaning and sanitation companies with which we work closely including Ecolab, Proctor & Gamble and Diversey. By employing these practices, franchise owners and their staff can implement best-in-class cleaning protocols from lobby to guest room and everywhere in between.

Physical Distancing

We've implemented the use of physical distancing markers, protocols for space between hotel staff and hotel guests, plexiglass shields at front desk, and credit card terminals to limit physical contact, where possible. In some hotels, to maintain social distancing practices, certain areas may be temporarily closed, including, but not limited to indoor and outdoor pools, meeting spaces, business centers, and lounge areas. We encourage you to call your desired hotel and inquire.

Increased Guest Room & Public Space Sanitation

In our guest rooms, we're removing all reusable collateral and reading material, extra pillows and blankets stored in closets. Additionally, housekeeping will focus on disinfecting every surface within a guest room such as desks, counters, phones, TV remotes, thermostats, cabinets, doors, restroom hardware, windows, lighting controls, and closet hangers. Hourly disinfection of public areas and the surfaces within them will also take place.

Food and Beverage Service Modifications

Our hotels will be serving condiments in single-use containers, suspending self-serve food options, and prohibiting the re-use of cups at self-serve beverage stations. Many hotels will be temporarily suspending or modifying breakfast and room service options, as well as temporarily closing on-site bars, food trucks, and cafes/coffee lounges. We encourage you to call your desired hotel and inquire.

Technological Advancements

We've prioritized the use of mobile check-in and digital keys where available, and some locations can offer help with socially distanced and virtual meetings. We encourage you to call your desired hotel to inquire about their capabilities and on-site features.

Mask Requirements

Whether you're a guest or hotel staff, masks will be required in all indoor public spaces at our hotel locations. This includes, but is not limited to lobbies, breakfast areas, elevators, indoor lounge areas, business centers, and meeting spaces.

Hand Sanitizer Stations

Hand sanitizing stations will be available to guests and hotel staff throughout public spaces.

Joining the Promise to Put Safety First

As a member of the AHLA Safe Stay Advisory Council, we’ve come together with other industry leaders and public health experts, scientists, and medical leaders to develop a series of industry best practices and guidelines focused on enhanced hotel cleaning practices, social interactions, and workplace protocols.


ORLANDO (May 7, 2020) – Rosen Hotels & Resorts, owned and operated by Florida’s largest independent hotelier Harris Rosen, announced today its COVID-19 Response plan.

Experts from the company’s nationally recognized RosenCare healthcare program partnered with a specially-appointed task force and created a comprehensive plan that applies specifically to the company’s eight Orlando hotels. The COVID-19 Response plan incorporates all of the successful learnings of RosenCare to elevate the company’s already superior level of hygiene and cleanliness to ensure the safety and wellbeing of its hotel guests and associates.

Known as a maverick within the worldwide hospitality industry, Rosen created RosenCare in 1991 as his own self-funded associate healthcare program in response to rising healthcare insurance premiums for employers. The program includes the 12,000 sq. ft. on-site Rosen Medical Center, with a 60-member staff including full-time doctors and nurses and various ancillary specialists to service the more than 6,000 associates and dependents on the plan.

“Our reputation as a hotel company has been built on providing unparalleled, individualized service,” said Rosen. “The wellbeing of our guests and associates continues to remain our highest priority.

“Times like these demand we operate above and beyond to exceed guest expectations,” continues Rosen. “As such, we have put a seasoned team in place who have developed an immediate plan of action to respond to all of the changes we are currently facing and who can swiftly respond to any future changes we may face. Having our own medical center with a team of doctors already intimately involved in our company and with our associates has proven to be an incredible asset to more quickly and effectively develop this program.”

The Rosen task force includes Dr. Ronald Ryan, the 7-year medical director of the Rosen Medical Center, as advisor. Lead by Jonathan Rivera, director of safety services, the team of experts also includes Rosen Hotels’ Risk Management, Rosen Brand Standards and leaders from departments at each of the company’s hotels who have pooled their knowledge to develop a detailed, committed plan of action that focuses on each area of the hotel. New procedures will be implemented at all eight properties and feature enhanced processes such as the cleaning of guest-centric public and “back-of-the-house” private areas with quick-acting hydrogen peroxide-based disinfectants considered effective by the CDC. Additional new hotel processes include, but are not limited to:

  • Adjusting to ensure social distancing between associates and guests and to limit cross-contact of common items. This includes putting in place space capacity limits, furniture rearrangements, queuing floor decals and other procedures to promote social distancing among guests.
    • Posting the CDC’s guidelines on hand washing, covering coughs and sneezes as reminders to guests and associates, while increasing the number of hand sanitizer dispensers that are available and easily accessible throughout the hotels.
    • Placing clear protective barriers at the front desk to separate guests and front desk associates.
    • Using hospital-grade disinfectants designed to kill viruses when thoroughly sanitizing each guestroom with electrostatic sprayers and to ensure touch points and commonly handled items throughout the hotels and guestrooms are are more frequently disinfected throughout the day.
    • Bed and bath linens are cleaned at the company-owned, computer-controlled and monitored on-site laundry facility in water temperatures hot enough to kill viruses. The laundering process also uses steam which further disinfects linens; while virus-eliminating detergents are used. Carts transporting linens from the company’s laundry facility to each hotel are sanitized with fast-acting disinfectants.
    • Screening associates to include temperature checks before each shift. All ill associates will be instructed to remain at home. Associates also have been trained and are frequently reminded on how to assess for symptoms and how to notify management for assistance and guidance.
    • Key management will be continuously apprised on the latest developments. Rosen associates, who play an integral part in the efforts, will be regularly briefed on the need for proper and consistent hygiene practices.

“RosenCare’s success has been achieved through an intense focus on prevention,” said Rosen. “Prevention also will be our focus as we elevate our hygiene standards at our eight Orlando hotels in response to the new pandemic. We have always maintained an impeccable level of cleanliness on behalf of our valued guests. However, now with our medical team’s involvement, we will ensure the highest levels of disinfection related to today’s new standards are unquestionably maintained.”

Having an established medical team was key to the company’s ability to quickly respond during the initial stages of the pandemic and secure testing capabilities early on for its associates. Through relationships with local certified labs, the team was able to purchase Covid 19 PCR tests with rapid results given within 24 hours. As such, the company was able to begin screening and testing its associates, obtaining results significantly faster and more cost-effectively than most testing facilities. Rosen Hotels & Resorts eight Orlando area hotels remained open until mid-April, when all but the 1334-room Rosen Centre were closed.

The hotelier’s unique commitment to health and wellness through RosenCare has saved the company more than $400 million since its inception, funds which are continuously funneled back to enhance the plan, as well as are used to fund Rosen’s numerous philanthropic initiatives such as the Tangelo Park and Parramore college scholarship programs. The plan has been nationally recognized as a leader in providing low-cost premiums with the highest level of benefits and programs for its associates.

Staypineapple Sanitation Protocols

Stayclean Staypineapple standards allow you to stay with confidence

We go to great lengths to provide a clean and safe environment for our guests. Our daily cleaning protocols and hospital-grade cleaning products enable our guests to feel at home and have confidence in the cleaning and sanitation of our hotels.

Mobile Check-in

Using your mobile phone you can seamlessly check in by providing payment and Photo ID on the day of arrival. Then just pick up your key at the front desk when you arrive.

Housekeeping Services

We’ve redefined our housekeeping service for guest flexibility. Housekeeping service is provided every other day following the 2nd night of your stay.

Certified Team Members

To help keep you safe our team members participate in comprehensive training and education through Procter & Gamble on the prevention of virus transmission, including Covid-19.

We deep clean and disinfect all high-touch areas in guest rooms with Procter & Gamble certified disinfectants.

Also, hand sanitizer stations are placed throughout the hotel for guests and employees to have easy access.

Vax Up or Mask up

Masks are not required if you are fully vaccinated. Those not wearing a mask are self-declaring they are vaccinated. If you don’t have one, we can provide one upon arrival.

Seaport Hotel: Reopening Protocols

General Health and Safety

Seaport Team Members
  • Vaccinated guests are not required to wear masks although non-vaccinated guests will need to.
  • Seaport Team Members: Every team member has been trained on enhanced hygiene and safety protocols, and non-vaccinated team members will wear masks.
  • CDC Approved Cleaning: The hotel's schedule of cleaning and sanitizing has been enhanced upon re-opening and will continue moving forward. All cleaning products have been CDC approved.
  • Physical Distancing: Guests may still notice social distancing markers as a reminder to provide space for others.
CDC Approved Cleaning
  • The hotel's schedule of cleaning and sanitizing has been enhanced upon re-opening and will continue moving forward. All cleaning products have been CDC approved.
Guest Arrival
  • A warm welcome at every turn;
  • Self-parking is available in the Seaport Garage as valet services remain temporarily suspended;
  • If you are ill or have flu like symptoms, please do not attempt to check in.
In Room Experience
  • Every guest room has been expertly cleaned and sanitized, over and above our AAA award-winning standards;
  • The TV remote has been sanitized by an in-room UVc lightbox, available for guest use;
  • Personalized package of sanitization wipes and personal sized bottle of hand sanitizer are in each guest room;
  • PURE Allergy-Friendly rooms contain an in-room HEPA filter;
  • For in-room-dining, there is only self pick-up; call ext. 4315 to order from our TAMO Bistro + Bar menu.
Wave Health & Fitness
  • Wave Health & Fitness is now OPEN;
  • The pool at Wave is OPEN to guests; please make a reservation to swim. At check-in, you may reserve the time you prefer.
Seaport Garage
  • Garage entry is a touchless process to ensure added safety.
  • Dining at Seaport

  • Open daily for breakfast and lunch for hotel guests and the public;
  • Hours: 6:30 am - 1 pm the Café will close at noon on Saturdays and Sundays;
  • A limited selection of beer and wine is available;
  • Place orders and pick up at the Seaport Café.

  • TAMO Bistro + Bar is open:
    • Sunday - Thursday, 5 - 10:30 pm (kitchen closes at 10; last call at 10:15 pm)
    • Friday & Saturday, 5 - 11 pm (kitchen closes at 10:30; last call at 10:45 pm)
    • TAMO TO GO will be available until 10 pm and 10:30 pm, respectively. Get TAMO TO GO to your guest room or upon departure;
  • The menu is available via QR code or on TAMO's website;
  • TAMO Terrace is now open for the season with the same operating hours.
  • We're Flexible. Travel Whenever

    We know you are eager to travel. In these uncertain times, we keep things flexible. To ease your mind, all reservations scheduled for stays before December 31, 2021, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. For booking, call us at 877-732-7678.

    Travel Safely

    The state of Massachusetts has lifted the remaining COVID-19 restrictions as of May 29th. More information can be found here. We encourage all guests and team members to continue frequent hand washing, social distancing when necessary, and if unvaccinated, please wear a mask. We wish you good health and safe travels!

    CDC Approved Cleaning: The hotel's schedule of cleaning and sanitizing has been enhanced upon re-opening and will continue moving forward. All cleaning products have been CDC approved. Physical Distancing: Guests may still notice social distancing markers as a reminder to provide space for others.
    Our team has been hard at work discussing and implementing plans in consultation with global and local public health authorities so that we can serve our guests in a safe and efficient manner.  We are pleased to share these initiatives:

    Team Member Safety Protocol
    *All team members will be required to have temperature checked at start of shift and break periods;
    *Team members will be required to wear masks;
    *Social distancing of 6 ft. will be required with guest and team member interactions, including during the check-in and check-out process;
    *Team members have been trained on enhanced hygiene and safety protocols;
    *Incident response protocols have been developed and will be implemented in the unfortunate event a guest or team member tests positive for the virus.

    Public Space and Guest Registration
    *Temperature checks will be performed at check-in at our main entrance on Seaport Lane, and masks are available should you need one;
    *The hotel's schedule of cleaning and sanitizing has been enhanced; this includes all public areas including doorknobs, door frames, handles & railings, elevators and other common touch points;
    *Electrostatic sprayers will be used for frequently touched surfaces;
    *Fogging machines will be deployed to sanitize larger rooms and spaces;
    *Touchless hand sanitization dispensers have been added to high traffic areas for both guests and team members.  This includes Wave Health & Fitness, the registration and Concierge desk in the main lobby, entrances to all meeting rooms and restaurants.
    *Protective glass has been installed at both the Registration Desk and the Concierge Desk for safety;
    *Social distance markers at guest registration;
    *Kiosk and mobile device enabled check-in, including guest room key production and bill receipt technology will be featured;
    *For our mutual health & safety, valet parking services will not be available but convenient self-parking is on site;
    *We will have a single point of entry to enable all building entrants to be properly screened for the safety of all.  Our main entrance at One Seaport Lane will be the way in and out of the property. 

    Guest Accommodations
    *Thorough guestroom sanitization plans, over and above our current AAA award-winning standards, have been implemented;
    *Daily housekeeping services will not be provided to occupied rooms; services, including towel requests and trash removal, may be requested by phone or text and products fully sanitized;
    *Guest rooms will be vacant for 24 hours after a guest checks out;
    *In-room hand sanitizer and disinfecting wipes are provided in each guest room, as well as a non-contact door opener;
    *HVAC duct work will contain UVC lighting to decontaminate all air distributed in the building;
    *Additional accessories in guestrooms have been removed to create a more pristine environment;
    *Cleaning products approved by CDC;
    *Seaport's PURE Allergy-Friendly rooms remain an option for guests sensitive to allergens.

    Seaport Café
    *Initially, the Seaport Café will service all meal periods, 6 am - 7 pm (Aura restaurant and TAMO Bistro Bar will remain closed);
    *100% ServeSafe Sanitation Certified Team Members;
    *TAMO Bistro + Bar is open:
    • Sunday - Thursday, 5 - 10:30 pm (kitchen closes at 10; last call at 10:15 pm)
    • Friday & Saturday, 5 - 11 pm (kitchen closes at 10:30; last call at 10:45 pm)
    • TAMO TO GO will be available until 10 pm and 10:30 pm, respectively. Get TAMO TO GO to your guest room or upon departure;
    *Protective equipment for all restaurant team members;
    *Protective glass installed at counter service for safety;
    *The Café will offer beer & wine bottle service available "to go";
    * Social distancing practices will be implemented, requiring limited seating capacity with tables separated by at least 6' of space.

    Wave Health & Fitness
    *Protective glass installed at check-in desk;
    *Protective equipment for all Wave team members;
    *No personal training initially;
    *Equipment properly spaced to enforce social distancing;
    *Advanced scheduling required for access to limit total simultaneous capacity in both pool and workout facilities.

    *Bike:  Complimentary bicycles and helmets are sanitized between each use;
    *Stroll:  Seaport is conveniently located on Boston's Harborwalk:  a unique 43-mile park along Boston's shoreline;
    *Golf:  Seaport is a member of nearby Granite Links, featuring 27 championship holes; our Concierge is pleased to arrange tee times for guests who wish to golf;
    *Explore:  Discover American history along the 2.5 mile, red-lined route of the Freedom Trail.

    We are thrilled to welcome everyone back to our hotel and we hope this note finds you in good health. The safety and well-being of our guests has always been the highest priority. Our team is prepared to greet you and provide the warm welcoming service you have come to expect of us.

    A few of the things we want you to know:

    Some of our team members, especially those who are unvaccinated, may continue to wear masks; We would ask that non-vaccinated guests continue to wear masks; You may notice social distancing markers as a reminder to provide space for others; Out of an abundance of caution, as some of our younger guests are unable to be vaccinated, we will continue with our pool protocols and reservations will be required at check-in; Seaport's enhanced cleaning schedule and other Safe Stay protocols will remain in place; We ask that as we slowly restore our services and offerings, we ask for your patience. We are eager to continue providing the warm, quality service you have come to know and appreciate.

    ***Please be advised that, in conjunction with the City of Boston indoor mask mandate, effective 8/27 at 8 am, all guests will need to wear masks inside the hotel when they are outside of their guest rooms. Exceptions are made for guests who are seated and eating or drinking. You will also notice that our team will be wearing masks as well while in the building.

    How is The Venetian Resort responding to COVID-19, commonly referred to as novel coronavirus?

    Last Updated: March 10, 2020 at 4:30 p.m. PDT

    The health and safety of our team members and guests is our utmost priority. We, like all of you, are closely monitoring the developments regarding COVID-19. Our Emergency Management Team works closely with local officials and we continue to follow the guidance of the Centers for Disease Control (CDC) and Southern Nevada Health District (SNHD) for local direction.

    We always perform routine environmental cleaning and we adhere to the recommendations set forth in the U.S. EPA Emerging Pathogen Policy regarding cleaning and disinfectants. In addition to our usual cleaning procedures we have dedicated staff to focus exclusively on the safeguards we are putting in place throughout the resort, these include:

    • Additional restroom attendants to wipe down counters and stalls with disinfectant.
    • Additional staff to disinfect high touchpoints more regularly including escalator rails, elevator buttons and handrails.
    • Hand sanitizing stations readily available throughout the resort, Congress Center and Sands Expo Convention Center.
    • Attendants stationed next to each escalator handrail within the Congress Center and Sands Expo Convention Center to wipe them down during conference hours.
    • In the casino we have brought in additional team members to disinfect slot machines, pits and chairs on a consistent basis.
    • In the poker room we have team members on hand to wipe down all armrests with disinfectant between games.

    We are encouraging our team members and guests to take the same precautions against COVID-19 that are taken to combat the common cold and flu viruses. We encourage our team members and guests to adhere to the following guidelines:

    • Wash your hands often with soap and water for at least 30 seconds.
    • Refrain from shaking hands.
    • Avoid touching your eyes, nose, or mouth with unwashed hands.
    • Cover your mouth and nose with a tissue when coughing or sneezing. Properly discard tissue after use.
    • Regularly clean and disinfect all equipment including your tools, phones, keyboard, mouse and work station.
    • Avoid close contact with people who are visibly sick.
    • Stay home from work (or in your suite) if you have a fever or are exhibiting cold or flu symptoms and contact your doctor, or if you are at the resort, call the front desk and request assistance from a resort EMT.

    We are prepared to follow any additional protocols or guidance from CDC and SNHD, as they are made available.

    Here are a few top-line updates:

    • MASKS: The state of Nevada requires all individuals to wear face masks while in indoor public spaces, regardless of COVID-19 vaccination status. Complimentary face masks are available to our guests at Front Desks, Grazie Rewards Desks, and Concierge Desks.
    • CLEANING: Since the beginning of the COVID-19 pandemic, we have adjusted the frequency of routine cleaning in public spaces and heart-of-house back areas, and revised our cleaning protocols for guest suites, which meet or exceed all pertinent guidelines. Throughout the resort, hundreds of individual sanitization stations that include hand sanitizer or sanitizing wipes have been installed.
    • AIR QUALITY: To improve ambient air quality, we have adjusted our air conditioning systems to circulate up to 100 percent outside fresh air. This means we have reduced the amount of air that is recirculated. In addition, the frequency of air filter replacement and HVAC system cleaning has been increased. In specific areas, we have added additional MERV15 and HEPA hospital-grade filtration. Guest suites feature air conditioning systems that are independent of one another, which means they do not recirculate air directly from suite to suite within the HVAC system. Each suite receives fresh outside air and has its own exhaust.

    The Venetian Clean Commitment has been certified by Bureau Veritas, a nearly 200-year-old world leader in testing, inspection, and certification. Bureau Veritas has developed the Safe Guard™ Hygiene Excellence and Safety Label to support the operational activities for The Venetian as we continues to keep safety and hygiene at the forefront. The Cleveland Clinic serves as the Medical Advisor for Bureau Veritas’ health, safety and sustainability programs, including Safe Guard.

      Our already strict cleaning and disinfecting standards have been adjusted by our award-winning Housekeeping team. For instance, we’ve put more emphasis on high-touch items like TV remotes, door and furniture handles, and control panels.

    Restaurants & Bars

    • Service at our signature restaurant collection meets or exceeds state guidelines for such venues. In-Suite Dining offers a new “contactless” delivery procedure upon request. In many cases, single-use or online menus are used.


    • Our casinos are cleaned around the clock by dedicated staff. Hundreds of hand sanitizers have been installed in our gaming areas, and throughout the resort. We’ve also instituted appropriate cleaning procedures for slot machines, chips, playing surfaces, and more. We ask that all Table and Card Game players and spectators refrain from smoking or vaping.


    • Routine cleaning of pool decks, lounge chairs and restrooms has been adjusted. Swimming pool surfaces are treated with an anti-viral/anti-bacterial treatment daily.

    Meeting and Conventions

    • We have new cleaning measures in our Convention Center and Expo. Public spaces like restrooms, escalator rails, meeting rooms, and exhibit halls are part of that effort.

    Our Public Spaces

    • We are proud of our public spaces, which are among the cleanest in the destination. In addition, the frequency of cleaning and disinfecting has been adjusted throughout the resort. As part of this effort, we also focus on high-touch surfaces like door handles, handrails, and elevator buttons.

    Case Notification

    • Emergency Medical Technicians (EMTs) are on staff 24 hours a day. If there's a suspected case of COVID-19, the guest is directed toward appropriate medical care. Additional cleaning measures take place in any suites occupied by the guest.

    Team Member Training

    • Team Members have received training specific to the COVID-19 pandemic and our Venetian Clean protocols.

    TI Las Vegas Health & Safety Policies

    Treasure Island Hotel & Casino ("TI") is focused on the health and safety of our guests and employees.  We are closely monitoring government policy changes and guidelines from the Centers for Disease Control (CDC) and Nevada Gaming Control Board as well as federal, state and local government mandates and any other public health advancements, and will continue to make changes as necessary or appropriate to our protocols and procedures.

    TI uses cleaning products and protocols that meet all CDC, Southern Nevada Health District (SNHD), Environmental Protection Agency (EPA) and Occupational Safety and Health Administration (OSHA) guidelines, which are approved for use and effective against viruses, bacteria and other airborne and blood borne pathogens.  TI continues to work with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and necessary personal protective equipment.

    These policies are subject to change, and will be updated as guidance from the afrorementioned agencies evolve.


    Masks Required:All guests are required to wear face covering masks in all public areas per CDC guidelines and local government mandates, regardless of vaccinated status. Complimentary, one-time use masks are available in areas throughout the casino, front lobby, and public areas. Those who choose not to wear face covering masks may be asked to leave the property by TI Security.

    Casino Floor:Treasure Island casino floor has been approved by the Nevada Gaming Control Board to operate at 100% occupancy without social distancing requirements.

    Social Distancing: Guests are advised to practice physical social distancing by standing at least three (3) feet away from other groups of people while standing in all public areas, and limiting elevator occupancy to four (4) people.  In the event guest issues may arise, TI Security will be contacted to immediately advise guests of social distancing rules.  In addition, plexiglass shields are placed in locations in which frequent face-to-face interactions may take place such as the front desk, cashier stations, etc.

    Personal Protective Equipment (PPE): Disposable face masks will be available at the front desk and other various locations on property for guest use.

    Safe Casino Gaming: TI will follow all casino gaming and hotel operations guidance as specified by the Nevada Gaming Control Board.

    Confirmed Room Sanitization: TI housekeeping ensures thorough cleaning of all rooms and suites before check-in and after check-out.  Daily service will be available only upon request.  To ensure all guests are confident their accommodations have been properly sanitized, a sign will be placed in the room or on the door to confirm all cleaning protocols have been completed.

    Hand Washing: All public TI restrooms are equipped with touch free faucets, soap dispensers, paper towel dispensers and hand blowers.  TI encourages guests to follow the hand washing recommendations from the CDC and SNHD by thoroughly washing hands for a minimum of twenty (20) seconds with soap and warm water.

    Hand Sanitizers: Touch-free hand sanitizer dispenser stations are positioned in high-traffic locations including but not limtied to restaurants, casino floor, front desk, elevator lobbies, pool entrances and theatre entrance.  In addition, personal hand sanitizers are available to guests in various locations on property.

    Touchless Environment: TI has made efforts to remove as many touch points as possible including, but not limited to, designated entry / exit door with automated opening devices and/or door attendants, replacing frequently used room amenities with one-time use items, offering alternative payment methods, and other efforts to limit contact points.

    Property Signage: Communications are posted around property to remind guests on how to maintain proper hygiene, including instructions on handwashing, how to avoid touching your face, how to cover coughs and sneezes, how to properly wear and dispose of PPE, and social distancing policies.  In addition, floor decals will advise guests where to queue in accordance with social distancing standards.


    Security Temperature Screenings: To help provide safety measures for both employees and guests, TI Security will implement a non-invmight need asive temperature scan of all employees prior to their shifts in designated employee entrance areas where employees will be required to maintain and practice social distancing policies.  In the event an employee shows a temperature equal to or greater than 100.4 degrees, they will be denied access onto the property and will be required to stay home until they are able to return to work pursuant to then-current CDC guidelines.  TI Security will then contact and notify the employee’s management of the occurrence.  Based on SNHD guidelines, all employees who are flagged for a fever will be recorded in a database that will be maintained by TI Security to assist local health authorities with aggregate data sharing and contact tracing.

    Stay At Home If Sick: TI employees are required to stay at home if they do not feel well, and are instructed to contact a manager if they notice a coworker  or guest with a cough, shortness of breath, or other known symptoms of COVID-19.  TI employees who have symptoms of COVID-19 should not come back to work until permitted under CDC guidelines.

    Expanded Training: All TI employees will be trained about COVID-19 and prevention through literature released by the CDC and SNHD.  Additional training will be provided for TI employees with frequent guest contact.

    Hand Washing and Hand Sanitizers: TI employees will be instructed to wash and/or santize their hands based on CDC guidelines every sixty (60) minutes and/or when using the restroom, sneezing, touching their face, blowing their nose, handling luggage, smoking, eating, drinking, entering or leaving the property, as well as going on break and before or after starting a shift.  Hand sanitizer dispensers are placed at employee entrances as well as at various time clock locations.

    Social Distancing Policy: TI employees are to practice social distancing by standing or sitting a least six (6) feet away from other employees and guests, including within the employee dining room, uniform control, kitchens, at the employee services window, within employee’s respective departments and other high-density areas in order to ensure appropriate social distancing between employees and guests.

    Personal Protective Equipment (PPE): Every TI employee will be provided and required to wear a face mask at all times while on property.  Some employees will receive additional PPE based on their positions, such as housekeeping, EVS, food and beverage employees, and front desk.  In addition, TI employees will be properly trained on how to use and dispose of any required PPE specific to their job responsibilities.

    Employee Signage: Communication signage, both digital and printed, will be posted on property to remind employees on how to maintain property hygiene, including instructions on proper handwashing, how to avoid touching your face, how to cover coughs and sneezes, how to property wear and dispose of PPE, and how to identity a co-worker or guest exhibiting signs of symptoms associated with COVID-19.

    Personal Protection: TI employees need to avoid touching their face, including eyes, nose, and mouth as well as covering cough or sneeze with a tissue and properly disposing the tissue.

    Cleaning Procedures and Protocols: The frequency of the cleaning and sanitizing has increased in high-traffic areas with an emphasis on, but not limited to, slot machines and chairs, gaming tables and chairs, elevator buttons and panels, front desk counters, casino Player's Club booth and kiosks, door handles, ATMs, redemption terminals, escalator handrails, the employee dining rooms, kitchens, loading docks, employee entrances, employee restrooms, offices, hallways, employee services windows and training areas.  In addition, special cleaning attention has been made to guest rooms and suites, including high touch areas such as TV remote controls, door and furniture handles and knobs, toilet seats and handles, water faucet handles, nightstands, telephones, alarms clocks, light switches, thermostats and flooring.  Any shared supplies or equipment wil be sanitized before, during and after each shift or anytime the supplies or equipment is used by another employee.

    Additional guidance will be provided to address individual locations and responsibilities. All guidance is subject to change. Last update 28 May 2020.

    TRUMP HOTELS - Our Commitment to Health and Safety

    Trump Hotels has a long-standing commitment to providing impeccably clean properties, with a focus on ensuring the health and safety of our associates, guests and residents. As the Covid-19 situation began to impact our communities in early March, we implemented additional practices and procedures in furtherance of this commitment, following guidance issued by the Centers for Disease Control and Prevention (CDC), as well as our federal, state and local government, and on top of our already extensive cleaning measures as a luxury, five-star hotel brand.

    These practices and procedures include:

    Associate Training and Awareness: 

    • In conjunction with Ecolab, we have increased our associate training. In early March, all Trump hotels participated in on-site training conducted by Ecolab's Ecosure team. Training included practical guidance to help reduce the risk of infection related to COVID-19, with emphasis on cleaning, disinfecting, and both personal and environmental hygiene.
    • Associates have also been instructed on CDC recommended social distancing practices, including maintaining at least 6 feet of distance from others when possible.
    • In situations and locations where required or recommended by state or local government, associates have been provided cloth face coverings. 
    • Health & Safety postings emphasizing frequent handwashing and ways to prevent the spread of illness have been posted in areas frequented by associates as a reminder of the importance of good hygiene.  
    • Associates are regularly instructed on the importance of staying at home if they are unwell or if they have experienced a potential exposure to COVID-19.

    Cleaning Practices:

    • We have increased the frequency of cleaning and disinfecting public areas, including door handles, handrails, bathroom surfaces, front desk surfaces, elevators, and elevator buttons.  We are also cleaning and disinfecting all guest room keys daily.
    • We have selected Ecolab products that are EPA registered, heavy-duty, hospital grade disinfectants.

    Sanitizing Stations:

    • Throughout our properties we have positioned hand sanitizers for guests, residents and associates.  

    Statement from Warwick Hotels and Resorts: COVID-19 Update

    Your Travel Safety

    We would like to reassure you that we are supplementing our existing rigorous health and safety protocol with coronavirus-specific guidance, procedures and training. These measures are in place to ensure a safe and comfortable environment for you whenever you visit any one of our hotels and resorts. We continue to monitor information from World Health Organization and Center for Disease Control to ensure that our actions and precautions are comprehensive.

    Warwick Cares Programme

    Our Health and Safety Commitment:
    The safety, health and well-being of our guests and employees are very important to us.
    We are taking enhanced preventative measures to comply with the latest guidance on cleaning and hygiene. Extensive protocols, upgraded training and new cleaning procedures with sanitizing products have been added to our existing housekeeping practices in front of house, guest rooms and all other areas.
    We take the greatest care to ensure your stay with us is safe, clean and comfortable. 

    Warwick cares about safety and hygiene
    Warwick Hotels and Resorts has implemented new norms and best cleaning practices throughout its operations to provide guests and employees alike with a safe and clean environment and peace of mind when staying within our properties. 

    • Guest Rooms: new procedures focused on intense cleaning to include rigorous and specific sanitization of high touch areas by trained employees whilst minimizing interactions 
    • Public Spaces:  new arrangements have been made to public areas and sitting facilities for movement control and to respect physical distancing guidelines. Signage is displayed to communicate the various distancing protocols when circulating throughout the hotel. An increase of cleansing and disinfecting of public space and high touch areas has been implemented.
    • “Behind the scenes”:  increased frequency of cleaning and focus on high-touch areas is equally implemented in back of house areas. Ongoing trainings on the latest sanitizing procedures, protocols related to physical distancing and usage of personal protective equipment (PPE) are also being provided to our staff members.


    Warwick Journeys:

    Warwick Journeys is pleased to inform its members that moving forward, their status will remain and be guaranteed until December 31, 2022.

    We extend to our Warwick Journeys members full flexibility when booking the Member Exclusive Rate and being able to change or cancel their booking up to 4.00pm at local destination on the day of arrival. 


    Your Travel Flexibility

    We remain committed to providing you the most flexible travel plans possible. In light of these circumstances, please visit the hotel website for further information.

    We recognize and appreciate your trust in us, and we endeavor – now more than ever - to provide you with peace of mind when you choose Warwick Hotels & Resorts.

    Rest assured that at Warwick Hotels & Resorts, we understand that customers feel some uncertainty and anxiety about booking future travel. Therefore, we trust that our temporary changes in pricing and cancellation policy brings you comfort.

    The WestgateCARES Mission Statement

    The WestgateCARES Mission Statement is to enhance the health and safety of our resorts and communities, to develop processes and procedures to aid in those efforts and to do our part to ensure the health and well-being of all our guests and Team Members as well as our entire community. Westgate’s first priority is providing the finest guest experience possible in the safest resort environment we can create.

    WestgateCARES Summary

    WestgateCARES is our enhanced health and safety plan, developed in response to the current COVID- 19 pandemic as part of our ongoing commitment to ensuring the health and well-being of all our guests, Team Members and the communities we work and live in. Listed below are all of our plans, procedures and protocols that outline exactly how we intend to keep our Team Members, guests and communities safe. We invite all of our partners in hospitality from hotels, resorts, restaurants, retail and more to use these procedures in their own businesses or draw inspiration from them as they help stop the spread of this virus.

    WestgateCARES Detailed Program Summary

    How We’re Keeping Shared Spaces Cleaner and Safer

    Knowing our common areas are used by guests and team members alike, we augmented our cleaning processes for everyone’s safety and peace of mind. We’ve increased the cleaning and sanitizing schedule of all public spaces, with an emphasis on frequent contact surfaces, and updated procedures for interactions between guests and host staff.

    In keeping with the goal of WestgateCARES to ensure the optimal environment of health and safety for all our Team Members & guests, effective May 24, 2021, Westgate Resorts no longer requires that all guests & visitors to our resorts wear face masks while outside at a Westgate property. In accordance with the revised CDC guidelines, guests who are fully vaccinated may choose to wear face coverings should they choose but will not be required to while inside our interior public spaces, restaurants & retail outlets. Guests proof of vaccination will be on the honor system. For those guests who do not have one, face masks will be provided upon their arrival to our resort or outlet. In addition to the comprehensive steps we have taken as part of WestgateCARES, Westgate will continue to lead the hospitality industry in enacting new policies and procedures to ensure resort safety.

    Some examples of how we’re taking important steps to bring you the excellent experience you expect from an industry leader.

    • Offices, desks, counters, workspaces, and related equipment will be sanitized at least once every four hours or upon a new team member using the equipment.
    • No food or drinks will be permitted in work areas.
    • Key cards will be sanitized upon return and sanitized again prior to distribution.
    • Key drop will be contactless with a box for guests to return their key cards to be sanitized.
    • Hand sanitizer should be used frequently, and masks are recommended.
    • Gloves will be used while transferring items to guests or receiving items.
    • Lobby furniture will be arranged to ensure guests are maintaining physical distancing requirements.
    • Luggage carts, golf carts, and doorstops will be cleaned with sanitizing solution after use.
    • Bell Staff will wear gloves/masks when handling bags, bag tags, driving golf carts, or assisting with doors.
    • Door attendants will maintain social distancing and remain behind the door they operate.

    Updated Housekeeping Policies Our housekeeping policies have been modified to support the health and safety of our guests and team members. Housekeeping services will be limited to essential guest needs only.

    • Housekeepers will not enter the unit when guests are present.
    • Daily housekeeping, turndown services and amenity baskets are suspended for the time being.
    • When delivering requested items, housekeepers will wear gloves and mask and will not be permitted to enter rooms.
    • For any housekeeping requests, such as a plumbing issue, guests will be requested to leave the unit and the housekeeper will sanitize your unit prior to leaving.

    Augmented Room CleaningWe’ve enhanced our cleaning process to ensure that all guest rooms are thoroughly cleaned and sanitized. We will have the following sanitization process continued for all touch points and surfaces:

    • Entries and doorways - All entry, bedroom and bathroom doors will be thoroughly sanitized.
    • Kitchens - All surfaces, sinks and cabinet handles will be individually sanitized.
    • Bathrooms - All surfaces, toilets, floors, door handles, faucets in sink and shower, including the shower head will be sanitized with a peroxide disinfectant.
    • Mirrors – Mirrors will be sanitized and then cleaned with glass cleaner.
    • Furniture - All furniture, including, but not limited to dressers, nightstands, end tables, desk, benches, lamps, remotes, etc. will be fully sanitized.
    • Seating – All seating, including, but not limited to sofas, loveseats, armchairs, and desk chairs will be thoroughly sanitized.
    • Trash Receptacles and Ice Bins - spray and wipe with Multi-Purpose Cleaner.
    • Linen Bins & Totes - will be removed for sanitization.

    Ultra-Low Volume (ULV) Disinfectant Fogging Ultra-Low Volume (ULV) fogging is a high-impact process to disperse safe cleansers through the air to remove contaminants. While this is similar to treatments of mold & mildew, our cleaning process avoids harsh chemicals such as bleach. ULV will be used in any room suspected of potential virus contamination. Below are the steps conducted in any guest unit possibly impacted by the virus after any prior guests have completely checked out.

    • Once the unit has been vacated, it is immediately assigned to be fogged.
    • After treatment, the unit is secured for 24 hours.
    • After the initial 24-hour period, all terry, linen items are removed for laundering.
    • Central laundry facility equipment utilizes ultraviolet lighting for disinfecting during each wash cycle.
    • The unit is then cleaned, per established cleaning procedure utilizing company issued disinfectants and cleaners to ensure there are no areas left untreated.

    Public Spaces All public spaces will be deep cleaned and continually sanitized, including back house areas and will entail the use of hospital-grade surface sanitizers and disinfectants, including germicidal wipes for routine cleaning at all touch points, including:

    Lobby/Entry Areas

    • VIP doors/handles, desks and countertops, signature capture pad, stanchion posts, elevator cabs and buttons, house phones.
    • Handrails, doorknobs, entry doors and exiting doors, revolving doors.
    • All railings, ADA access rails, exterior and interiors rails.
    • All Lobby/Entry points will undergo weekly Ultra-Low Volume disinfection fogging.

    House Phones

    • All phones in unsupervised/controlled areas, will be sanitized every 4 hours.

    Shuttle Buses

    • All shuttle buses will be fogged weekly to ensure they are disinfected.
    • Seat arm rests, hand bars and entry points are to be sanitized and disinfected.
    • Weekly fog disinfecting conducted of all shuttle bus interiors and entry points.

    Pool/Spa Areas

    • Water features will be closed and disinfected regularly to ensure water quality.
    • All pool furniture and cabanas will be deep cleaned and continually sanitized.
    • Fitness Center equipment will be thoroughly sanitized after every guest usage.
    • All pool bathrooms and spa areas, and Fitness Centers will undergo weekly ULV disinfectant fogging.

    Lobby Restrooms

    • Lobby restrooms will be closed once every 24-hour period for a deep sanitization and have a weekly Ultra-Low Volume (ULV) disinfectant fogging.
    • Every touchpoint will be sanitized, including (but not limited to): Stalls, Toilet paper dispensers, Door handles and Sink areas.
    • Each restroom will be shut down once every 24-hour period for a deep sanitization.
    • Lobby restrooms will be closed weekly for Ultra-Low Volume disinfection fogging.

    Sales Floors

    • Daily inspections of all Sales floors at each respective property.
    • Consistent sanitizing of all tables and chairs.
    • Sanitizing of all entry door knobs, handles and push bars.
    • Conduct counts of occupants entering each Sales floor to follow guidelines as dictated by the CDC (Centers for Disease Control and Prevention).
    • The entire sales floor area will undergo weekly Ultra-Low Volume disinfection fogging.

    Administrative Areas

    Safety starts behind the scenes. We’re taking extra steps in our administrative areas to ensure our team members’ safety and help them carry best practices forward to you. We start with these important steps:

    • Daily inspection of Team Member hand washing stations to ensure that they have sufficient soap, towels, and running hot water.
    • Thorough deep sanitizing of all staff lockers and service rooms.
    • All rolling buffets and tables sanitized after each use.
    • All flat beds, carts, pallet jacks, forklifts are put on maintenance and cleaning schedule.
    • Each administrative area will undergo weekly Ultra-Low Volume disinfection fogging.


    • All phones, desks and surface areas are sanitized daily.
    • Team members are assigned to, and trained in, specific areas of responsibility.
    • Copiers and CAD machines thoroughly sanitized daily..

    An Enhanced CheDck-in Process for Convenience and Safety

    We’ve developed new check-in processes to ensure the safest experience possible for the health and safety of our guests and team members. Advanced technology will be used through your entire check-in process to minimize wait time. At every step, our team members will be outfitted with personal protective equipment including gloves and masks.

    Advanced Check-in with the Westgate Mobile App

    From the moment you book your reservation and add your reservation number to the Westgate Resorts Mobile App, you have the freedom to check-in through the App. When you arrive at the resort, simply pull your vehicle up to the entrance and our concierge will bring your room keys and resort information directly to you. Yes, it’s that quick and convenient!

    Drive-Thru Check-In [Where Available]

    For all properties where it’s possible, we will use a Drive-Thru Check-in process to minimize contact and practice social distancing. The drive-thru check-in process will include the following steps:

    • When you arrive, you’ll follow directional signage to a Drive Thru Check-in station, where you’ll be greeted by an agent wearing gloves and a mask during your entire interaction. (Traffic attendants will be on duty during high volume to assist in quick processing.)
    • The agent will use a touchless scanner to read your driver’s license.
    • The agent will pass you a credit card machine, which you will use to process your card for any deposits and incidental charges. You’ll also be provided a sanitizing wipe to clean your card afterward.
    • After sharing the outstanding balance and hold authorization, we’ll request a mobile phone number to send you text messages with your check-in status.
    • Guests will be then directed to a numbered parking space and receive a welcome message text, as well as their Building and Unit Number.
    • You’ll also receive a text message with a link to a resort map, FAQ’s, amenities, and information to help you make the most of your stay.
    • If your room is available, we’ll get your freshly sanitized key(s) and parking permit to you as quickly as possible.
    • If your room is still being prepared, a team member will let you know your anticipated wait time and notify you when your room is ready.
    • You’ll be notified that a Guest Services Representative will contact you via text for a virtual call to review activities and amenities.
    • Agent will ask if guest needs assistance with luggage. If guest accepts, luggage policies will apply.

    Enchanced Check-In [In-Person]

    For resorts where drive-thru check-in is impractical, we’ve developed the following enhanced check-in policy. All guests will be required to follow social distancing guidelines while at the resort.

    • To further assist with distancing, we request only one person from each party to wait in line or check-in at a time.
    • There will be at least one free terminal between agents whenever possible.
    • Check-in agents will have plexi-glass shield on check-in counter between the agent and guests.
    • Agent will require guests to show ID behind the plexi-glass and insert their own credit card into the machine.
    • Key(s) will be sanitized and placed in a key packet with a sanitization verification card.
    • Agent will handle keys and parking permits with gloves.
    • Agent will inform guest that a Guest Services Representative will text them to setup a virtual call to review activities and amenities with them.

    Updated Bell Services and Bag Policies

    The bell services policies and procedures have been modified to support the health and safety of our guests and team members. When necessary, we will make all possible accommodations for guests with special needs and situations.

    • The bell staff will have limited interaction with guests and their bags.
    • All bags will be handled with gloves only.

    New Bag Storage Policy:

    • Guests will need to consent to bags being sprayed with disinfectant in a safe environment away from guests and other team members.
    • Bag tags will be placed on bags prior to spraying.
    • Bag tag guest copy will be laid out for the guest to take a picture of on their phone and then discarded
    • Guest will be required to present the picture upon picking up their bags.
    • Bell Staff will not enter guest vehicle but will be permitted to reach in to grab bags.
    • Bell Staff will deliver luggage to and from the front entry of a guest unit but will not enter room
    • Room moves will require guests to pack luggage and place outside door to be placed outside the door of the new room.
    • Golf carts cannot be used to transport guests unless there is one row dividing driver and passengers.
    • Bell Staff will not enter elevators with guests or other team members.

    Additional Operating Procedures

    • For room moves requiring luggage assistant, guests will be informed that luggage must be packed and ready to be picked up outside of the door prior to a bell staff agent arriving.

    WestgateCARES Standard Operating Procedures (“SOPs”)

    Westgate Resorts is fortunate to have some of the brightest minds in hospitality helping the company navigate this challenge. We recognize that many in our local communities do not have the same level of resources that we do and that there are thousands of small businesses in our community who may not have the know-how and resources to put together a plan that helps them successfully and safely operate their business as the country emerges from this pandemic. We also know that our guests and owners will be curious how we intend to do everything we possibly can to keep them safe during their visits with us.

    In the spirit of helping our communities as well as sharing all of this information with our guests and owners, we are providing all of our plans, procedures and protocols that outline exactly how we intend to keep our Team Members, guests and communities safe, including the procedures for our resorts, hotels, restaurants, spas, fitness centers, water parks, call centers and offices. These documents, which are available on our website, represent hundreds of man-hours of research and intellectual capital from some of the hospitality industry’s most skilled leaders and we hope that local businesses find them a helpful resource. As you can imagine, this is a rapidly changing situation, so we will continue to refine and update these as we gain more information.

    Wyndham Hotels & Resorts Launches New “Count on Us” Initiative to Build Confidence Among Guests and to Support Franchisees as it Unveils Early Plans to Welcome Back Travelers

    Will require consistent use of industry-leading, EPA-approved disinfectants from Ecolab; announces plans to drop-ship hard-to-source face masks, hand sanitizer and disinfectant wipes to over 6,000 U.S. hotels

    PARSIPPANY, N.J. (May 4, 2020) – Highlighting its continued commitment to hotel owners, team members and guests, Wyndham Hotels & Resorts, the world’s largest hotel franchising company with approximately 9,300 hotels across 90 countries, today launched “Count on UsSM,a new long-term, multi-faceted initiative to build confidence among guests and to support franchisees as it begins making preparations to welcome travelers back to its more than 6,000 U.S. hotels.

    Launch of the new initiative follows dialogue and collaboration with Wyndham franchisees, members of its Franchise Advisory Councils, leading industry partners, and key trade organizations like the American Hotel & Lodging Association (AHLA). The immediate focus is to further elevate health and safety protocols at Wyndham hotels in the wake of COVID-19, shore up critical supply chains and introduce new standards, training and guidelines grounded in guidance from the U.S. Centers for Disease Control and Prevention (CDC). Wyndham will also partner with industry leader Ecolab on requiring consistent use of Ecolab’s EPA-approved disinfectants in hotel guestrooms and public spaces nationwide.

    “We want the everyday traveler to know they can count on us to put their health and safety first,” said Geoff Ballotti, president and CEO, Wyndham Hotels & Resorts. “Over 90% of our hotels in the U.S. today are open and welcoming essential business, government, healthcare and emergency responders every night. We salute these everyday heroes who are keeping our nation running. We know that people will also travel again for leisure and to see family and friends. And when they do, Wyndham will be ready to welcome them back.”

    Key early components of the new initiative—designed to be cost neutral when combined with other recent operational changes—are slated to begin rolling out in the coming weeks and include:

    Enhanced Cleaning and Disinfection of Guestrooms and Public Spaces
    Through expansion of a decades-long relationship with industry leader Ecolab, Wyndham will require consistent use of Ecolab’s EPA-approved disinfectants in all U.S. hotel guestrooms and public spaces. Building on the already high operational standards at its hotels, the move is anticipated to help deliver an elevated and more consistent cleaning experience nationwide while providing hotel owners and their team members with access to Ecolab’s best-in-class training and resources, including a field team of more than 2,000 on-the-ground experts ready to assist hotels.

    A global leader in water, hygiene and infection prevention technologies and services with nearly 100 years of experience, Ecolab develops its products with a rigorous, science-based approach to infection prevention that helps enable hotels to consistently achieve the highest cleaning standards. In recent years, Wyndham’s brand operations teams have spent significant time in Ecolab’s research and development facilities, increasing their education on best practices and offering perspective on real-world use and how to create a better, cleaner stay for guests.

    Easy Access to COVID-19 Health Essentials
    In response to the growing challenges that many small businesses and individuals face as they try to secure essential health supplies that meet CDC guidelines, Wyndham will leverage its scale and relationships with world class distributors to begin drop-shipping critical products to its more than 6,000 hotels across the U.S. within the next 30 days. Items will include face masks for hotel team members, hand sanitizer for distribution in public areas and guestrooms, and disinfectant wipes for guests. Leveraging volume discounts pre-negotiated by Wyndham, these items will be made available at cost to hotel owners with the Company financing all initial shipments and deferring payments from hotels until September 1, 2020.

    Delivering on the Promise of a “Safe Stay”
    As a member of The AHLA Safe Stay Advisory Council, Wyndham has joined with other industry leaders as well as public health experts, scientists and medical leaders to develop a series of industry best practices and guidelines that focus on enhanced hotel cleaning practices, social interactions, and workplace protocols to meet the new health and safety challenges presented by COVID-19. In coordination with the rollout of these guidelines, Wyndham will be implementing a series of mandatory virtual trainings for all hotels while providing additional resources like housekeeping checklists, which hotels can use with team members to ensure consistency and accountability in execution.

    A Visible Commitment to Guests
    Recognizing the importance of building trust and instilling confidence, Wyndham is also taking steps to ensure guests and hotel team members can physically see the above efforts and trust in their impact. On property, guests will be offered sanitizing wipes along with their keycards at check in, notice social distancing enhancing measures in public spaces, observe increased frequent cleaning and disinfecting of high-touch areas, and can utilize complimentary travel-size hand sanitizer in each room. To further amplify these efforts, Wyndham will make available to hotels a suite of branded collateral emphasizing key safety measures. Similar messaging will also make its way onto the Company’s brand websites, emails and social channels.

    “At a time when our industry is facing unprecedented challenges, Wyndham has once again proven itself to be an unwavering partner and advocate for me and for my business,” said Ajit Patel, chairman of the Days Inn® by Wyndham Franchise Advisory Council and a 21-year Wyndham franchisee. “By consistently putting first the needs of its franchisees, Wyndham enables us to always do what is best for our hotel and in turn, what is best for our team members and our guests.”

    Count on Us®
    We’re committed to the health and safety of our guests and team members, so we’re taking important steps to demonstrate you can Count on Us—whether you’re planning to travel now or in the future. When you stay at our U.S. hotels, you’ll notice we've put the following new measures in place to give you peace of mind:

    • Masks required for unvaccinated guests; Local orders & CDC may require masks for fully vaccinated guests
    • More frequent cleaning and disinfecting of high-touch areas
    • Disinfecting wipes with your key card at check-in *Subject to product availability.
    • Complimentary travel-size hand sanitizer for each room *Subject to product availability.
    • Enhanced social distancing measures in public spaces
    • Meeting spaces accommodate social distancing and virtual attendees

    Count on New Measures for Peace of Mind

    We’ve implemented enhanced social distancing measures in public spaces and rolled out more frequent cleaning and disinfecting of high-touch areas along with sanitizing stations in our lobbies. In addition to new staff training and recommended health checks, we’ve reimagined breakfast with individually wrapped items at select hotels.

    In our guest rooms, you can expect more thorough cleaning and disinfecting in between guest stays—with a recommended 24–72 hour rest period between guests checking out and new guests checking in. Plus, non-essential items like pens and decorative pillows may be removed.

    To minimize contact during your stay, housekeeping services in your room will be kept to a minimum unless otherwise requested and mobile check-in and checkout will be available at select hotels through the Wyndham Hotels & Resorts app. Additionally, many of our meeting spaces are set up to accommodate social distancing and virtual attendees.

    Count on Enhanced Cleaning & Disinfection with Ecolab
    We know hotel cleanliness is top of mind when you’re choosing where to stay, so we’ve expanded our relationship with Ecolab to require use of their EPA-registered or Health Canada–registered disinfectants in guest rooms and public spaces at all U.S. and Canada hotels. Ecolab is a global leader in water, hygiene, and infection prevention technologies and services, and through its science-based approach, they help enable hotels to consistently achieve the highest cleaning standards. Hotels outside of the U.S. and Canada are required to use a regional industry standard equivalent disinfectant.

    Count on the Promise to Put Safety First
    As a member of the AHLA Safe Stay Advisory Council, we’ve joined other industry leaders and public health experts, scientists, and medical leaders to develop a series of industry best practices and guidelines focused on enhanced hotel cleaning practices, social interactions, and workplace protocols. We’ve also introduced new standards based on guidance from the U.S. Centers for Disease Control and Prevention (CDC) designed to have our hotels deliver a more consistent cleaning experience.

    Wynn Las Vegas Health and Disinfection Program

    Employee & Guest Health
    The health and safety of our employees and guests is our number one priority.

    • Thermal Cameras. Points of entry will be limited to allow our security team to conduct non-invasive temperature checks utilizing thermal cameras. Anyone displaying a temperature over 100.0°F1 will be taken to a private area for a secondary temporal temperature screening. Employees or guests confirmed to have a temperature over 100.0°F will not be allowed entry to the property and will be directed towards appropriate medical care.
    • Physical Distancing. Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, waiting for elevators or moving around the property. Restaurant tables, slot machines and other physical layouts will be arranged to ensure appropriate distancing. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. All resort outlets will comply with, or exceed, local or state mandated occupancy limits.
    • Hand Sanitizer. Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee entrances and contact areas such as driveways, reception areas, hotel lobbies, the casino floor, restaurant entrances, meeting and convention spaces, elevator landings, pools, salons and exercise areas. Hand lotion, to prevent skin from drying out due to frequent sanitizing, will also be provided in guest rooms and throughout the back of house (in touchless dispensers) for employees.
    • Front of the House Signage. There will be health and hygiene reminders throughout the property including the proper way to wear, handle and dispose of masks and face coverings2. Table game electronic signs will also be used for messaging and communication.
    • Back of the House Signage. Signage will be posted throughout the property reminding employees of the proper way to wear, handle and dispose masks and face coverings, use gloves (in positions deemed appropriate by medical experts), wash hands, sneeze and to avoid touching their faces.
    • Employee & Guest Health Concerns. Our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property to the Southern Nevada Health District (SNHD). We will be ready to provide support to our guests. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest displaying or complaining of a cough, fever, shortness of breath, chills, a new loss of taste or smell, repeated shaking with chills, muscle pain, headache, sore throat or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or hotel security (guests). A certified emergency medical technician (EMT) will be on site 24 hours per day during the initial re-opening period.
    • Case Notification. If we are alerted to a presumptive case of COVID-19 at the resort, we will work with the SNHD to follow its recommended protocols.

    Employee’s Responsibilities
    Wynn Employees are vital for an effective health and sanitation program.

    • Hand Washing. Correct hygiene and frequent handwashing with soap is vital to help combat the spread of virus. All Wynn employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving the gaming floor, going on break and before or after starting a shift.
    • COVID-19 Training. All employees will receive training on COVID-19 safety and disinfection protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations and Security.
    • COVID-19 Testing. All employees will access to testing through Wynn’s partnership with University Medical Center (UMC).
    • Personal Protective Equipment (PPE). Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the resort will be provided a mask and required to wear that mask while on property. Gloves will be provided to employees whose responsibilities require them as determined by medical experts including housekeeping and public area attendants and security officers in direct contact with guests.
    • Daily Pre-Shift & Timekeeping. Employee pre-shift meetings will be conducted virtually or in areas that allow for appropriate physical distancing between employees. Larger departments will stagger employee arrival times to minimize traffic volume in back of house corridors and service elevators. Hand sanitizer will be available at each timeclock location and employees will be required to sanitize their hands after clocking in. Our management team will ensure constant communication and proper PPE, cleaning and disinfection procedures are followed and updated per the latest expert guidance.

    The Guest Journey

    • Guest Arrival
      A security officer will greet each visitor to the resort. Visitors will be screened for temperature and then asked to use hand sanitizer and highly encouraged to wear a mask or face covering (which will be provided by the resort). Appropriate signage will also be prominently displayed outlining proper mask usage and current physical distancing practices in use throughout the resort.
      1. Guest Arrival Valet, Taxi or Ride Share
        • Guests will enter the resort through doors that are either propped open, are automated or manually operated by an employee.
        • Employees will not open the doors of cars or taxis.
        • Guests requesting bell service will be assisted and the bell cart will be disinfected after each guest is assisted.
        • Valet services will be suspended until further notice.
      2. Guest Arrival by Wynn Limousine
        • Limos will be thoroughly cleaned before and after each use.
        • No more than four guests will be permitted per SUV and no more than two guests will be permitted per sedan.
        • Guests will not be permitted in the front passenger seat.
    • Hotel Guest Elevators
      1. An employee will be present to disinfect the button panels at regular intervals, at least once per hour.
      2. Signage will be posted to explain the current procedures.
      3. No more than four guests will be permitted per elevator.
    • Guest Room Disinfection
      1. Guests will be assigned a room that has been thoroughly cleaned, disinfected and sealed with a disinfection sticker that the guest will break upon entry.
      2. Each guest room will receive a COVID-19 awareness card outlining the health and disinfection steps being taken by the resort.
      3. A spray bottle of sanitizer and/or wipes will be provided in each room for guest use (subject to availability and stored out of reach of small children).

    Cleaning Products and Protocols
    Our hotels use cleaning products and protocols which meet EPA guidelines3 for use against the virus that causes COVID-19 and are effective against viruses, bacteria and other airborne and bloodborne pathogens. Electrostatic disinfectant sprayers containing hospital disinfectant will be used throughout the resort in high traffic areas, guest rooms and on high touch surfaces. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE. PAD, Housekeeping and Stewarding will be the primary departments responsible for all cleaning and disinfecting in their respective areas (per regular business operating procedures). Other departments will support as appropriate for employee and guest service and safety.

    • Public Spaces and Communal Areas. The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, escalator and stair handrails, casino cage counters, gaming machines, gaming tables, gym equipment, dining surfaces and seating areas.
    • Guest Rooms. Industry leading cleaning and disinfecting protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring. The existing Amazon Alexa units allow for touchless control of key features including drapery, air conditioning and lighting. Upon check out each room will be thoroughly cleaned and disinfected using electrostatic spray technology; rooms will then be sealed with a disinfection label.
    • Laundry. All bed linen and laundry will continue to be washed at a high temperature and in accordance with CDC guidelines4. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility.
    • Back of the House. The frequency of cleaning and disinfecting will also increase in high traffic back of house areas with an emphasis on the employee dining rooms, employee entrances, uniform control rooms, employee restrooms, loading docks, offices, kitchens, security scanning podiums, Employee Relations service desks and training classrooms.
    • Shared Equipment. Shared tools and equipment will be disinfected before, during and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort. The use of shared food and beverage equipment in back of the house office pantries (including shared coffee brewers) will be discontinued.
    • Room Recovery Protocol. In the event of presumptive case of COVID-19 the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced disinfection protocol by a licensed third-party expert and approval by the SNHD.
    • Air Filter and HVAC Cleaning. The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized.

    Staypineapple Sanitation Protocols

    Stayclean Staypineapple standards allow you to stay with confidence

    We go to great lengths to provide a clean and safe environment for our guests. Our daily cleaning protocols and hospital-grade cleaning products enable our guests to feel at home and have confidence in the cleaning and sanitation of our hotels.

    Mobile Check-in

    Using your mobile phone you can seamlessly check in by providing payment and Photo ID on the day of arrival. Then just pick up your key at the front desk when you arrive.

    Housekeeping Services

    We’ve redefined our housekeeping service for guest flexibility. Housekeeping service is provided every other day following the 2nd night of your stay.

    Certified Team Members

    To help keep you safe our team members participate in comprehensive training and education through Procter & Gamble on the prevention of virus transmission, including Covid-19.

    We deep clean and disinfect all high-touch areas in guest rooms with Procter & Gamble certified disinfectants.

    Also, hand sanitizer stations are placed throughout the hotel for guests and employees to have easy access.

    Vax Up or Mask up

    Masks are not required if you are fully vaccinated. Those not wearing a mask are self-declaring they are vaccinated. If you don’t have one, we can provide one upon arrival.