- COVID-19 cleaning and safety protocols
Click Here for more travel information regarding health and safety, from the U.S. Travel Association®.
Updated: May 14, 2020
The Caesars Entertainment team is committed to the meeting and events industry. We have been working with a dedicated Food Safety Manager, in addition to partnering with health professionals, to develop and implement new procedures emphasizing the well-being of participants.
The protocols described below, or ones similar to them, are followed at all Caesars Entertainment properties. Because health and safety requirements may vary in different locations, depending on guidance issued by local governments and public health authorities, you may experience some variation from these protocols. For specific information about a particular property, please contact that property directly.
CHICAGO (April 29, 2020) – Guided by its purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt today announced a Global Care & Cleanliness Commitment to further enhance its operational guidance and resources around colleague and guest safety and peace of mind. The multi-layered commitment builds on Hyatt’s existing rigorous protocols and will include an accreditation process by the Global Biorisk Advisory Council (GBAC) at all hotels around the world, colleague training and support resources, and a cross-functional working group of medical experts and industry professionals that will contribute to various aspects of the hotel experience.
“The world as we knew it has been fundamentally changed by COVID-19 and when we are all ready to travel again, we want to make sure that every Hyatt colleague and guest feels confident that each aspect of our commitment is designed with their safety in mind, and that we’re putting their wellbeing first,” said Mark Hoplamazian, president and CEO, Hyatt. “To do this, we must critically examine the hotel experience from every vantage point – from our rooms and our lobbies to our spas and dining – bringing in the latest research, technology and innovation to make that happen. Hyatt’s Global Care & Cleanliness Commitment is an important expression of our purpose to care for people so they can be their best – now and in the future.”
Global Cleanliness Accreditation
Hyatt remains committed to providing safe and clean environments and upholding the highest standards of cleanliness for colleagues and guests at all hotels globally. In May 2020, Hyatt plans to introduce a GBAC STARTM accreditation through a performance-based cleaning, disinfection and infectious disease prevention program that will focus on establishing hotel environments that are sanitary, safe and healthy. GBAC is a division of ISSA, the worldwide cleaning industry association, and is composed of leaders in the area of microbial-pathogenic threat analysis and mitigation, designed specifically to deal with biological threats and real-time crises like the COVID-19 pandemic. Hyatt is the first hospitality brand to announce plans to commit to GBAC STARTM accreditation which will include detailed training at more than 900 Hyatt hotels worldwide. Hyatt intends to complement this with regular internal and third-party auditing.
Hotel-Level Sanitization Specialists
The wellbeing of colleagues is at the heart of Hyatt’s business and core to advancing care for guests and customers. In response to COVID-19, Hyatt is continuing to develop new work procedures and mandatory trainings in an effort to ensure safety for colleagues and guests. Daily colleague surveys will be introduced to measure colleague comfort, a hotel’s cleanliness, working order and customer service, enabling hotel leaders to address opportunities, make adjustments as necessary and meet colleagues’ needs in real time.
Further, as part of Hyatt’s Global Care & Cleanliness Commitment, by September 2020, every Hyatt hotel will have at least one person on property trained as Hygiene Manager who will be responsible for their hotel adhering to new operational guidance and protocols, some of which may include:
Cross-Functional Panel of Industry Experts and Professionals
At the onset of the COVID-19 crisis, Hyatt assembled a global cross-functional response team and engaged infectious diseases and occupational health experts to support efforts with COVID-19 research findings and information, which enabled Hyatt to promptly update detailed guidance to hotels and address specific needs and situations.
Hyatt continues to engage additional medical experts and leading industry professionals as part of its commitment. The goal of the working group will be to provide counsel on key areas of Hyatt’s business, challenging Hyatt to act even more holistically in this new environment. Topic areas and advisors in discussion include:
“As a key part of our loyalty collaboration with Hyatt, we are committed to looking at the holistic experience of our customers with a special focus on their wellbeing,” said Julie Rath, vice president, customer experience, innovation and delivery American Airlines. “The benefit of this collaboration is that we can share insights from our enhancements to cleaning and protective procedures while applying best practices from Hyatt to elements of our operation.”
Additional COVID-19 relief efforts underway by Hyatt include The Hyatt Care Fund, a program designed to support colleagues with the most pressing financial needs due to COVID-19, through a series of coordinated efforts around the world. Impacted Hyatt colleagues in owned, managed and franchised hotels and in Hyatt’s corporate offices around the world are eligible to apply.
The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.
About Hyatt Hotels Corporation
Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a portfolio of 20 premier brands. As of December 31, 2019, the Company's portfolio included more than 900 hotel, all-inclusive, and wellness resort properties in 65 countries across six continents. The Company's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to attract and retain top employees, build relationships with guests and create value for shareholders. The Company's subsidiaries develop, own, operate, manage, franchise, license or provide services to hotels, resorts, branded residences, vacation ownership properties, and fitness and spa locations, including under the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination®, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, Joie de Vivre®, Hyatt House®, Hyatt Place®, tommie™, Hyatt Residence Club® and Exhale® brand names, and operates the World of Hyatt® loyalty program that provides distinct benefits and exclusive experiences to its valued members.
IHG enhances guest experience with new cleaning protocols, service standards and partners, and launches a Clean Promise to give guests confidence as they re-establish travel norms
As the world adjusts to new travel norms and expectations, IHG® Hotels & Resorts is enhancing the experience for its hotel guests around the world, by redefining cleanliness and supporting guests’ personal wellbeing throughout their stay.
Using new, science-led protocols and service measures, partnering with industry leading experts Cleveland Clinic, Ecolab and Diversey, and launching a global IHG Clean Promise, the strengthened measures will give guests greater confidence and hotel teams the protection needed.
Keith Barr, Chief Executive Officer, IHG, commented: “The future of travel may look different, but a safe, secure stay is fundamental to deliver True Hospitality – and that will never change. By combining IHG’s world-class knowledge and processes, with cutting-edge expertise from Cleveland Clinic, Ecolab and Diversey, we can reassure guests and colleagues that we’re focused on protecting their health and wellbeing. This includes looking at where technology can make a difference, deploying enhanced, highly visible and more frequent cleaning measures, and different approaches to food and beverage, all underpinned by our new IHG Clean Promise.”
Enhancing IHG Way of Clean
IHG has a long-standing commitment to rigorous cleaning procedures. Launched in 2015, the IHG Way of Clean programme was developed with Ecolab and Diversey, both world leaders in hygiene and cleaning technologies and services. This programme is now being expanded with additional COVID-19 protocols and best practices - many of which are already in place - to reflect the advice of the World Health Organization, Centers for Disease Control & Prevention and local public health authorities in markets around the world.
IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants and going forward guests can expect to see evolved procedures in every area of the hotel, which may include:
Supporting the Wellbeing of Guests and Colleagues
Enabling the personal wellbeing of guests and colleagues is key. IHG is working closely with a team of medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment, which may include:
IHG Clean Promise and Global Cleanliness Board
With updated measures in place, IHG is launching a Clean Promise. Rolling out globally from 1 June 2020, guests can be reassured that their room will meet IHG’s high standards of cleanliness. If not, the hotel will make it right.
Leading this work is IHG’s new Global Cleanliness Board, a group of IHG experts in operations, health, safety and guest experience, working with our new external specialists, including James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic, to define solutions, best practice and implement processes.
While on-property, hotel teams will also appoint Clean Champions to continue building the culture of clean instilled in IHG hotels around the world. These champions will focus on guests and colleagues as they navigate the new environment and help on-property teams to consistently deliver these elevated cleanliness standards.
ORLANDO (May 7, 2020) – Rosen Hotels & Resorts, owned and operated by Florida’s largest independent hotelier Harris Rosen, announced today its COVID-19 Response plan.
Experts from the company’s nationally recognized RosenCare healthcare program partnered with a specially-appointed task force and created a comprehensive plan that applies specifically to the company’s eight Orlando hotels. The COVID-19 Response plan incorporates all of the successful learnings of RosenCare to elevate the company’s already superior level of hygiene and cleanliness to ensure the safety and wellbeing of its hotel guests and associates.
Known as a maverick within the worldwide hospitality industry, Rosen created RosenCare in 1991 as his own self-funded associate healthcare program in response to rising healthcare insurance premiums for employers. The program includes the 12,000 sq. ft. on-site Rosen Medical Center, with a 60-member staff including full-time doctors and nurses and various ancillary specialists to service the more than 6,000 associates and dependents on the plan.
“Our reputation as a hotel company has been built on providing unparalleled, individualized service,” said Rosen. “The wellbeing of our guests and associates continues to remain our highest priority.
“Times like these demand we operate above and beyond to exceed guest expectations,” continues Rosen. “As such, we have put a seasoned team in place who have developed an immediate plan of action to respond to all of the changes we are currently facing and who can swiftly respond to any future changes we may face. Having our own medical center with a team of doctors already intimately involved in our company and with our associates has proven to be an incredible asset to more quickly and effectively develop this program.”
The Rosen task force includes Dr. Ronald Ryan, the 7-year medical director of the Rosen Medical Center, as advisor. Lead by Jonathan Rivera, director of safety services, the team of experts also includes Rosen Hotels’ Risk Management, Rosen Brand Standards and leaders from departments at each of the company’s hotels who have pooled their knowledge to develop a detailed, committed plan of action that focuses on each area of the hotel. New procedures will be implemented at all eight properties and feature enhanced processes such as the cleaning of guest-centric public and “back-of-the-house” private areas with quick-acting hydrogen peroxide-based disinfectants considered effective by the CDC. Additional new hotel processes include, but are not limited to:
“RosenCare’s success has been achieved through an intense focus on prevention,” said Rosen. “Prevention also will be our focus as we elevate our hygiene standards at our eight Orlando hotels in response to the new pandemic. We have always maintained an impeccable level of cleanliness on behalf of our valued guests. However, now with our medical team’s involvement, we will ensure the highest levels of disinfection related to today’s new standards are unquestionably maintained.”
Having an established medical team was key to the company’s ability to quickly respond during the initial stages of the pandemic and secure testing capabilities early on for its associates. Through relationships with local certified labs, the team was able to purchase Covid 19 PCR tests with rapid results given within 24 hours. As such, the company was able to begin screening and testing its associates, obtaining results significantly faster and more cost-effectively than most testing facilities. Rosen Hotels & Resorts eight Orlando area hotels remained open until mid-April, when all but the 1334-room Rosen Centre were closed.
The hotelier’s unique commitment to health and wellness through RosenCare has saved the company more than $400 million since its inception, funds which are continuously funneled back to enhance the plan, as well as are used to fund Rosen’s numerous philanthropic initiatives such as the Tangelo Park and Parramore college scholarship programs. The plan has been nationally recognized as a leader in providing low-cost premiums with the highest level of benefits and programs for its associates.
Last Updated: March 10, 2020 at 4:30 p.m. PDT
The health and safety of our team members and guests is our utmost priority. We, like all of you, are closely monitoring the developments regarding COVID-19. Our Emergency Management Team works closely with local officials and we continue to follow the guidance of the Centers for Disease Control (CDC) and Southern Nevada Health District (SNHD) for local direction.
We always perform routine environmental cleaning and we adhere to the recommendations set forth in the U.S. EPA Emerging Pathogen Policy regarding cleaning and disinfectants. In addition to our usual cleaning procedures we have dedicated staff to focus exclusively on the safeguards we are putting in place throughout the resort, these include:
We are encouraging our team members and guests to take the same precautions against COVID-19 that are taken to combat the common cold and flu viruses. We encourage our team members and guests to adhere to the following guidelines:
We are prepared to follow any additional protocols or guidance from CDC and SNHD, as they are made available.
Treasure Island Hotel & Casino ("TI") is focused on the health and safety of our guests and employees. We are closely monitoring government policy changes and guidelines from the Centers for Disease Control (CDC) and Nevada Gaming Control Board as well as federal, state and local government mandates and any other public health advancements, and will continue to make changes as necessary or appropriate to our protocols and procedures.
TI uses cleaning products and protocols that meet all CDC, Southern Nevada Health District (SNHD), Environmental Protection Agency (EPA) and Occupational Safety and Health Administration (OSHA) guidelines, which are approved for use and effective against viruses, bacteria and other airborne and blood borne pathogens. TI continues to work with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and necessary personal protective equipment.
These policies are subject to change, and will be updated as guidance from the afrorementioned agencies evolve.
Security Temperature Screenings: To help provide safety measures for both employees and guests, TI Security will implement a non-invasive temperature scan of all overnight hotel guests upon arrival in designated entrance area(s) where hotel guests will be required to maintain and practice social distancing policies. In the event screening shows a temperature equal to or greater than 100.4 degrees ("fever"), the guest(s) will be asked to wait in a desiganted area for 15-minutes prior to retesting. The guest(s) will be denied access to the property only if the second test is also positive for a fever, or pursuant to then-current CDC guidelines. In addition, based on SNHD guidelines, all guests with a fever will be referred to a medical hotline for assessment.
Social Distancing: Guests are advised to practice physical social distancing by standing at least six (6) feet away from other groups of people while standing in all public areas, and limiting elevator occupancy to four (4) people. In the event guest issues may arise, TI Security will be contacted to immediately advise guests of social distancing rules. In addition, plexiglass shields are placed in locations in which frequent face-to-face interactions may take place such as the front desk, cashier stations, etc.
Personal Protective Equipment (PPE): Disposable face masks will be available at the front desk and other various locations on property for guest use.
Safe Casino Gaming: TI will follow all casino gaming and hotel operations guidance as specified by the Nevada Gaming Control Board.
Confirmed Room Sanitization: TI housekeeping ensures thorough cleaning of all rooms and suites before check-in and after check-out. Daily service will be available only upon request. To ensure all guests are confident their accommodations have been properly sanitized, a sign will be placed in the room or on the door to confirm all cleaning protocols have been completed.
Hand Washing: All public TI restrooms are equipped with touch free faucets, soap dispensers, paper towel dispensers and hand blowers. TI encourages guests to follow the hand washing recommendations from the CDC and SNHD by thoroughly washing hands for a minimum of twenty (20) seconds with soap and warm water.
Hand Sanitizers: Touch-free hand sanitizer dispenser stations are positioned in high-traffic locations including but not limtied to restaurants, casino floor, front desk, elevator lobbies, pool entrances and theatre entrance. In addition, personal hand sanitizers are available to guests in various locations on property.
Touchless Environment: TI has made efforts to remove as many touch points as possible including, but not limited to, designated entry / exit door with automated opening devices and/or door attendants, replacing frequently used room amenities with one-time use items, offering alternative payment methods, and other efforts to limit contact points.
Property Signage: Communications are posted around property to remind guests on how to maintain proper hygiene, including instructions on handwashing, how to avoid touching your face, how to cover coughs and sneezes, how to properly wear and dispose of PPE, and social distancing policies. In addition, floor decals will advise guests where to queue in accordance with social distancing standards.
Security Temperature Screenings: To help provide safety measures for both employees and guests, TI Security will implement a non-invasive temperature scan of all employees prior to their shifts in designated employee entrance areas where employees will be required to maintain and practice social distancing policies. In the event an employee shows a temperature equal to or greater than 100.4 degrees, they will be denied access onto the property and will be required to stay home until they are able to return to work pursuant to then-current CDC guidelines. TI Security will then contact and notify the employee’s management of the occurrence. Based on SNHD guidelines, all employees who are flagged for a fever will be recorded in a database that will be maintained by TI Security to assist local health authorities with aggregate data sharing and contact tracing.
Stay At Home If Sick: TI employees are required to stay at home if they do not feel well, and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. TI employees who have symptoms of COVID-19 should not come back to work until permitted under CDC guidelines.
Expanded Training: All TI employees will be trained about COVID-19 and prevention through literature released by the CDC and SNHD. Additional training will be provided for TI employees with frequent guest contact.
Hand Washing and Hand Sanitizers: TI employees will be instructed to wash and/or santize their hands based on CDC guidelines every sixty (60) minutes and/or when using the restroom, sneezing, touching their face, blowing their nose, handling luggage, smoking, eating, drinking, entering or leaving the property, as well as going on break and before or after starting a shift. Hand sanitizer dispensers are placed at employee entrances as well as at various time clock locations.
Social Distancing Policy: TI employees are to practice social distancing by standing or sitting a least six (6) feet away from other employees and guests, including within the employee dining room, uniform control, kitchens, at the employee services window, within employee’s respective departments and other high-density areas in order to ensure appropriate social distancing between employees and guests.
Personal Protective Equipment (PPE): Every TI employee will be provided and required to wear a face mask at all times while on property. Some employees will receive additional PPE based on their positions, such as housekeeping, EVS, food and beverage employees, and front desk. In addition, TI employees will be properly trained on how to use and dispose of any required PPE specific to their job responsibilities.
Employee Signage: Communication signage, both digital and printed, will be posted on property to remind employees on how to maintain property hygiene, including instructions on proper handwashing, how to avoid touching your face, how to cover coughs and sneezes, how to property wear and dispose of PPE, and how to identity a co-worker or guest exhibiting signs of symptoms associated with COVID-19.
Personal Protection: TI employees need to avoid touching their face, including eyes, nose, and mouth as well as covering cough or sneeze with a tissue and properly disposing the tissue.
Cleaning Procedures and Protocols: The frequency of the cleaning and sanitizing has increased in high-traffic areas with an emphasis on, but not limited to, slot machines and chairs, gaming tables and chairs, elevator buttons and panels, front desk counters, casino Player's Club booth and kiosks, door handles, ATMs, redemption terminals, escalator handrails, the employee dining rooms, kitchens, loading docks, employee entrances, employee restrooms, offices, hallways, employee services windows and training areas. In addition, special cleaning attention has been made to guest rooms and suites, including high touch areas such as TV remote controls, door and furniture handles and knobs, toilet seats and handles, water faucet handles, nightstands, telephones, alarms clocks, light switches, thermostats and flooring. Any shared supplies or equipment wil be sanitized before, during and after each shift or anytime the supplies or equipment is used by another employee.
Additional guidance will be provided to address individual locations and responsibilities. All guidance is subject to change. Last update 28 May 2020.
Trump Hotels has a long-standing commitment to providing impeccably clean properties, with a focus on ensuring the health and safety of our associates, guests and residents. As the Covid-19 situation began to impact our communities in early March, we implemented additional practices and procedures in furtherance of this commitment, following guidance issued by the Centers for Disease Control and Prevention (CDC), as well as our federal, state and local government, and on top of our already extensive cleaning measures as a luxury, five-star hotel brand.
These practices and procedures include:
Associate Training and Awareness:
Your Travel Safety
We would like to reassure you that we are supplementing our existing rigorous health and safety protocol with coronavirus-specific guidance, procedures and training. These measures are in place to ensure a safe and comfortable environment for you whenever you visit any one of our hotels and resorts. We continue to monitor information from World Health Organization and Center for Disease Control to ensure that our actions and precautions are comprehensive.
Warwick Cares Programme
Our Health and Safety Commitment:
The safety, health and well-being of our guests and employees are very important to us.
We are taking enhanced preventative measures to comply with the latest guidance on cleaning and hygiene. Extensive protocols, upgraded training and new cleaning procedures with sanitizing products have been added to our existing housekeeping practices in front of house, guest rooms and all other areas.
We take the greatest care to ensure your stay with us is safe, clean and comfortable.
Warwick cares about safety and hygiene
Warwick Hotels and Resorts has implemented new norms and best cleaning practices throughout its operations to provide guests and employees alike with a safe and clean environment and peace of mind when staying within our properties.
Warwick Journeys is pleased to inform its members that moving forward, their status will remain and be guaranteed until December 31, 2022.
We extend to our Warwick Journeys members full flexibility when booking the Member Exclusive Rate and being able to change or cancel their booking up to 4.00pm at local destination on the day of arrival.
Your Travel Flexibility
We remain committed to providing you the most flexible travel plans possible. In light of these circumstances, please visit the hotel website for further information.
We recognize and appreciate your trust in us, and we endeavor – now more than ever - to provide you with peace of mind when you choose Warwick Hotels & Resorts.
Rest assured that at Warwick Hotels & Resorts, we understand that customers feel some uncertainty and anxiety about booking future travel. Therefore, we trust that our temporary changes in pricing and cancellation policy brings you comfort.
Will require consistent use of industry-leading, EPA-approved disinfectants from Ecolab; announces plans to drop-ship hard-to-source face masks, hand sanitizer and disinfectant wipes to over 6,000 U.S. hotels
PARSIPPANY, N.J. (May 4, 2020) – Highlighting its continued commitment to hotel owners, team members and guests, Wyndham Hotels & Resorts, the world’s largest hotel franchising company with approximately 9,300 hotels across 90 countries, today launched “Count on UsSM,” a new long-term, multi-faceted initiative to build confidence among guests and to support franchisees as it begins making preparations to welcome travelers back to its more than 6,000 U.S. hotels.
Launch of the new initiative follows dialogue and collaboration with Wyndham franchisees, members of its Franchise Advisory Councils, leading industry partners, and key trade organizations like the American Hotel & Lodging Association (AHLA). The immediate focus is to further elevate health and safety protocols at Wyndham hotels in the wake of COVID-19, shore up critical supply chains and introduce new standards, training and guidelines grounded in guidance from the U.S. Centers for Disease Control and Prevention (CDC). Wyndham will also partner with industry leader Ecolab on requiring consistent use of Ecolab’s EPA-approved disinfectants in hotel guestrooms and public spaces nationwide.
“We want the everyday traveler to know they can count on us to put their health and safety first,” said Geoff Ballotti, president and CEO, Wyndham Hotels & Resorts. “Over 90% of our hotels in the U.S. today are open and welcoming essential business, government, healthcare and emergency responders every night. We salute these everyday heroes who are keeping our nation running. We know that people will also travel again for leisure and to see family and friends. And when they do, Wyndham will be ready to welcome them back.”
Key early components of the new initiative—designed to be cost neutral when combined with other recent operational changes—are slated to begin rolling out in the coming weeks and include:
Enhanced Cleaning and Disinfection of Guestrooms and Public Spaces
Through expansion of a decades-long relationship with industry leader Ecolab, Wyndham will require consistent use of Ecolab’s EPA-approved disinfectants in all U.S. hotel guestrooms and public spaces. Building on the already high operational standards at its hotels, the move is anticipated to help deliver an elevated and more consistent cleaning experience nationwide while providing hotel owners and their team members with access to Ecolab’s best-in-class training and resources, including a field team of more than 2,000 on-the-ground experts ready to assist hotels.
A global leader in water, hygiene and infection prevention technologies and services with nearly 100 years of experience, Ecolab develops its products with a rigorous, science-based approach to infection prevention that helps enable hotels to consistently achieve the highest cleaning standards. In recent years, Wyndham’s brand operations teams have spent significant time in Ecolab’s research and development facilities, increasing their education on best practices and offering perspective on real-world use and how to create a better, cleaner stay for guests.
Easy Access to COVID-19 Health Essentials
In response to the growing challenges that many small businesses and individuals face as they try to secure essential health supplies that meet CDC guidelines, Wyndham will leverage its scale and relationships with world class distributors to begin drop-shipping critical products to its more than 6,000 hotels across the U.S. within the next 30 days. Items will include face masks for hotel team members, hand sanitizer for distribution in public areas and guestrooms, and disinfectant wipes for guests. Leveraging volume discounts pre-negotiated by Wyndham, these items will be made available at cost to hotel owners with the Company financing all initial shipments and deferring payments from hotels until September 1, 2020.
Delivering on the Promise of a “Safe Stay”
As a member of The AHLA Safe Stay Advisory Council, Wyndham has joined with other industry leaders as well as public health experts, scientists and medical leaders to develop a series of industry best practices and guidelines that focus on enhanced hotel cleaning practices, social interactions, and workplace protocols to meet the new health and safety challenges presented by COVID-19. In coordination with the rollout of these guidelines, Wyndham will be implementing a series of mandatory virtual trainings for all hotels while providing additional resources like housekeeping checklists, which hotels can use with team members to ensure consistency and accountability in execution.
A Visible Commitment to Guests
Recognizing the importance of building trust and instilling confidence, Wyndham is also taking steps to ensure guests and hotel team members can physically see the above efforts and trust in their impact. On property, guests will be offered sanitizing wipes along with their keycards at check in, notice social distancing enhancing measures in public spaces, observe increased frequent cleaning and disinfecting of high-touch areas, and can utilize complimentary travel-size hand sanitizer in each room. To further amplify these efforts, Wyndham will make available to hotels a suite of branded collateral emphasizing key safety measures. Similar messaging will also make its way onto the Company’s brand websites, emails and social channels.
“At a time when our industry is facing unprecedented challenges, Wyndham has once again proven itself to be an unwavering partner and advocate for me and for my business,” said Ajit Patel, chairman of the Days Inn® by Wyndham Franchise Advisory Council and a 21-year Wyndham franchisee. “By consistently putting first the needs of its franchisees, Wyndham enables us to always do what is best for our hotel and in turn, what is best for our team members and our guests.”
Employee & Guest Health
The health and safety of our employees and guests is our number one priority.
Wynn Employees are vital for an effective health and sanitation program.
The Guest Journey
Cleaning Products and Protocols
Our hotels use cleaning products and protocols which meet EPA guidelines3 for use against the virus that causes COVID-19 and are effective against viruses, bacteria and other airborne and bloodborne pathogens. Electrostatic disinfectant sprayers containing hospital disinfectant will be used throughout the resort in high traffic areas, guest rooms and on high touch surfaces. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE. PAD, Housekeeping and Stewarding will be the primary departments responsible for all cleaning and disinfecting in their respective areas (per regular business operating procedures). Other departments will support as appropriate for employee and guest service and safety.